Clk 12r

Posting Title- CLK 12R - Customer Service Representative- Position Classification- Clerk R12- Union- GEU- Work Options- On-Site- Location- Masset, BC V0T 1M0 CA (Primary)- Salary Range- $54,387.32 - $61,395.95 annually, plus $71.86 bi-weekly isolation allowance for Massett.- Close Date- 5/14/2024- Job Type- Regular Full Time- Temporary End Date- Ministry/Organization- BC Public Service -> Citizens' Services- Ministry Branch / Division- Service Delivery/Service BC- Job Summary**Please note that this role is required to be on site in the community of Masset, which is located on the remote and isolated islands of Haida Gwaii, accessible only by water or air.**

**MINISTRY OVERVIEW**

A service-focused organization, CITZ strives to be a great place to work, where all employees feel both engaged and motivated to do their best.

**DIVISIONAL OVERVIEW**

Service BC is government’s chief provider of services to B.C. residents and businesses. The work of the division enables the design and delivery of accessible, responsive, and cost-effective services, making it easier for British Columbians and businesses to interact with government. Through a provincial network of 65 in-person offices and the Provincial Contact Center, Service BC provides approximately 300 government services for more than 40 partner ministries and agencies. Our team member’s unwavering commitment to an ethic of service has driven consistently high people and business satisfaction rates. In support of the division’s overarching goal of providing residents and businesses with seamless, multi-service access to government programs, the Division’s service offerings are marketed to partner ministries and the broader public sector to expand our continuum of services and leverage common platforms.

Within Service BC, our vision is to deliver innovation, value, and service excellence to the people of British Columbia, with the aspirational goal of becoming a best-in-class public service delivery organization. Our people and our culture are important to us. As a team, we are motivated to deliver an excellent service experience to British Columbians, businesses, colleagues, peers, clients, and partners. We believe in being kind and helpful, and are committed to delivering “Service with Heart”.

**JOB OVERVIEW**

The Service BC Customer Service Representative (CSR) maintains a positive, empathetic, and professional attitude when providing service and answering enquires. It requires the ability to identify and assess peoples’ needs to effectively and efficiently deliver an excellent customer service experience.

**JOB REQUIREMENTS**
- Minimum Grade 12 graduation or equivalent (GED).Preference may be given to applicants with the following:

- Multiple years of experience in any of the above requirements.
- Experience providing in-person customer service.
- Experience providing customer service though phone or digital channels.
- Experience delivering customer service in a high volume, fast-paced, rapidly changing environment.
- Experience with conflict resolution and de-escalating situations.
- Experience providing services to a diverse population some of whom may be experiencing poverty issues, substance use, or mental health concerns.
- Experience maintaining administrative files and record keeping.
- Experience delivering service in a regulated or legislated environment following processes and procedures.
- Customer Service training and/or education.
- Experience handling financial transactions (e.g., payment processing, cash handling) from the public.

**WILLINGNESS STATEMENT**

Willingness to travel occasionally to provide relief coverage to other work sites (Service BC Centres, exam locations, etc.).**About this Position**:
This position has full time on-site requirements in the community of Masset, which is located on the remote and isolated islands of Haida Gwaii, accessible only by water or air.
An eligibility list may be established to fill future temporary and permanent vacancies across the Ministry of Citizens' Services
Employees of the BC Public Service must be located in BC at the time of employment.

**Working for the BC Public Service**:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer.

**How to Apply**:
**Cover Letter: NO** - Please do not submit a cover letter as it will not be reviewed.

**Resume: YES** - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant informatio