Dental Receptionist

2 weeks ago


Vancouver, Canada Transcend Specialized Dentistry Full time

Transcend is a new specialized dentistry (Prosthodontics & Periodontics) clinic in downtown Vancouver. We provide patients with an exceptional experience and quality of care. Our office is fully digital and equipped with some of the most modern technology in dentistry.

We are looking for an ambitious and passionate Dental Receptionist to join Transcend as one of our core team members. This is an opportunity to be part of a cutting-edge team and to a develop a meaningful long-term career.

We do things differently at Transcend. Joining our team will involve a learning curve of learning our systems and processes, which may be significantly different than what the norm is at other dental offices. This however is all done to provide our patients with an exceptional experience and quality of care.

We're looking for a self-starter with a can-do mentality who can manage their time effectively while working under pressure. The role requires drive and a sense of accountability because the day-to-day working environment involves little direct supervision. In addition, we want a person who enjoys good and meaningful conversations and is excellent at building solid relationships with colleagues and patients.

**Dental procedures**:

- Aesthetic smile makeovers
- Full mouth rehabilitation
- Bone augmentation & gum grafts
- Aesthetic crown lengthening
- Dental implants surgery and restorations

**Duties**:

- Engage in a professional, friendly, and personal way with patients.
- Manage and optimize schedule of specialists and hygienist to allow for maximum effectiveness and efficiency of all staff.
- We are a non-assignment office, but you will be responsible for engaging with insurance companies, determine patient coverage and eligibility and communicate outcomes clearly and positively to patients.
- Answer incoming telephone calls promptly and professionally
- Manage digital filing system
- Lead follow-up from referrals and online sources
- Reminder calls for patients
- Leading patient engagement communications
- Optimizing practice management software workflows - Curve
- Providing weekly, monthly, quarterly, and annual reports.
- Day end balance and reporting
- Treatment coordination and discussions with patients
- Collecting payments and deposits from patients as needed
- Lead and marketing performance tracking and providing reporting and feedback
- Communication and relationship nurturing with referring dental offices
- Data intake for patient charts as needed prior to appointments
- Drafting and sending letters and communication packages to patients
- Drafting and sending treatment update letters to referring offices
- Develop and implement Standard Operating Procedures (SOP)
- Manage and report on Key Performance Indicators (KPI)
- Be a force of positive change and continuous improvement within the team

**Qualifications**:

- A minimum of 2 years of reception experience.
- Excellent interpersonal and communication skills; written and verbal, an ability to make patients feel comfortable and at ease.
- Ability to work in a high-paced, high-performance environment.
- Hospitality experience (preferred)

**Schedule**:

- Monday - Friday
- One Saturday per month (optional)
- No evenings
- Full-time

**Salary**:
$32-40 / hr

**Benefits**:

- Dental care
- On-site parking
- Continuing education
- Uniform

**Job Types**: Full-time, Permanent

**Salary**: $32.00-$38.00 per hour

**Benefits**:

- Dental care
- On-site parking
- Paid time off

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Vancouver, BC: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Dental receptionist: 2 years (preferred)

Work Location: One location

Expected start date: 2023-03-13


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