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Inside Property Claims Adjuster

7 months ago

Edmonton, Canada Intact Full time

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are
- here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

**About the role**

We're looking for an** Inside Property Claims Adjuster** to join our growing team in the West

As an **Inside Property Claims Adjuster** you will work with customers who have experienced a personal property loss, helping them through the claims process. Demonstrating empathy, care, strong listening skills, and organization effectiveness, you will guide the customer through the process to get them back on track quickly and efficiently.

Why claims? The work our adjusters do is meaningful and matters to every individual and family we support though the claims process. One of our adjusters who was in Atlantic Canada supporting customers through Hurricane Fiona said it best" "_Some people wonder why we do what we do, but when a moment like this comes along you see the difference we can make in someone's life."_

**What you'll do here**:

- Analyze information gathered, interpret insurance policy wordings, determine coverage and assess damage
- Develop an action plan to ensure all aspects of the claim are addressed
- Manage all financial components for the claim, including setting reserves and ensuring prompt and equitable settlements in line with Intact's policies and standards
- Provide clear and concise information and direction to vendors
- Work with experts including appraisers, engineers, and others to help drive progress throughout the claim
- Provide a superior quality of customer service to external and internal customers, and answer queries relating to the claims process
- Keep up to date on Intact's insurance products, appraisal and investigation techniques and services

**What you bring to the table**:

- Minimum 1 year Auto or Property claims adjusting experience is required
- Xactanalysis experience is an asset
- Basic construction knowledge is an asset
- Adaptable and agile in a rapidly evolving business
- Demonstrates a passion for customer service with strong written and verbal communication skills
- Self motivated and capable of working in a fast paced environment
- A forward thinker who is able to foster new ideas
- Superior organizational skills and results-driven
- Demonstrated negotiation and conflict management skills
- Ability to learn and work effectively in a hybrid environment

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**What we offer**

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

- A financial rewards program that recognizes your success
- An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
- An extensive flex pension and benefits package, with access to virtual healthcare
- Flexible work arrangements
- Possibility to purchase up to 5 extra days off per year
- An annual wellness account that promotes an active and healthy lifestyle
- Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
- A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
- Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
- Inspiring leaders and colleagues who will lift you up and help you grow
- A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

**We are an equal opportunity employer**

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.