Supervisor, Community Integration Services

3 weeks ago

Halifax, Canada ISANS Full time

**Supervisor, Community Integration Services**

ISANS is seeking a full
- time **Supervisor, Community Integration Services** to provide day-to-day supervision and leadership to the community programs staff of the Community Integration Services Team. Reporting to the the Manager, Community Integration Services, this position will be responsible for:
**Duties & Responsibilities**:
**Programming**:

- Ensure programs are meeting deliverables
- Ensure that safety protocols are in place for both clients and staff
- Ensure all staff are providing services in a timely manner
- Support staff with challenges, processes, new activities/partners
- Monitor, mentor and support team members with client/staff issues, elevating to manager as appropriate
- Provide support to staff and manager with reports, proposals, etc.
- Coordinate bi-weekly meetings as appropriate
- Keep manager informed of service delivery issues that need to be addressed
- Ensure accurate and timely data entry by staff using NewOrg, LAMPSS, and iCARE. Report data entry issues in a timely manner
- Support manager in implementing changes and new strategies, programs, and procedures

**Staffing**:

- Mentor, support and supervise staff; provide coaching and performance management support to staff
- Conduct performance evaluations, check-ins, etc with staff
- Sign expenses/timesheets
- Manage time off requests (ADP/OT)
- Participate in hiring of new staff including selection and interviews
- Organize and deliver new hire orientation, mentoring and support
- Train staff on and ensure staff follow policies and procedures
- Ensure training manuals are developed, kept up-to-date and implemented
- Coordinate professional development sessions for staff and monitor attendance at sessions
- Provide assistance and support to the manager, and fill in for Manager when absent in regards to program and staff issues
- Liaising with other team leads across ISANS to ensure ongoing links to existing resources/supports/programs and providing consistent approaches
- Attend Leadership meetings
- Be responsible for On-Call phone as needed
- Respond to requests from Directors and CEO as needed
- Take the lead on special projects as needed
- Represent ISANS as needed at external events; Represent CIS team internally as needed

**General responsibilities**:

- Provide information as required for internal/external reports, proposals, grants etc.
- Record all relevant client information on databases in a consistent and timely manner as appropriate to the position
- Attend regular staff meetings and team meetings
- Attend training and development opportunities as appropriate
- Attend and provide support at ISANS events
- Conduct presentations internally and externally as required
- Review and adhere to ISANS workplace health and safety policies and procedures
- Perform other duties as required

**Education**:

- Bachelors Degree or
- Equivalent combination of education and experience will be accepted

**Experience**:

- Experience in community programming/development
- Experience supervising others
- Experience working in a cross-cultural environment; experience delivering direct service to immigrants preferred
- Experience developing, implementing and evaluating programs or projects
- Experience delivering presentations
- Experience in de-escalation of conflicts
- Experience working with marginalized groups an asset
- Experience with trauma-informed and empowerment approaches an asset
- Experience with computer programs and database: data input, queries, generating developing /reports, spreadsheets, presentation documents

**Knowledge**:

- Knowledge of local activities, programs and community organizations that serve the immigrant population

**Skills**:

- Excellent interpersonal skills
- Excellent organizational and multitasking abilities
- An analytical mind with problem-solving skills
- Strong written and verbal English communication skills
- Ability to work independently and as part of a team
- Strong time management and organization skills
- Additional languages an asset

**ISANS Core Competencies**

**Cultural Competency; Equity, Diversity & Inclusion**
- Embracing the value that different perspectives and cultures bring to an organization

**Collaboration**
- Working collaboratively with others across the organization to achieve shared objectives

**Continuous Learning**
- Continually seeking new knowledge and skills, as well as developing existing capabilities

**Innovative Thinking**
- Introducing new ways of looking at problems and developing useful ideas that are new, better, or unique

**Accountability**
- Holding self and others responsible and accountable to being transparent and principled in our approach and to meeting commitments

**Respect**
- Actively encouraging an environment of fairness, honesty and integrity for all

**Terms of Employment**:

- Indefinite-term contract
- Full-time, 35 hours per week
- During the COVID-19 pandemic, your work location may b

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