Product Support and Service Technician
2 weeks ago
**Product Support Technician Responsibilities Include**:
- Valid passport required, with the ability to travel throughout North America
- Extensive travel throughout the assigned territory (Southern Ontario)
- Provide dealer installation and product training
- Demonstrate safe, environmentally sound and healthy work behaviors
- Provide excellent customer service and support
- Produce timely and detailed service reports
- Maintain excellent communication to help build positive customer relationships
- Perform both shop installations and onsite repairs
- Diagnose technical problems and determine proper solutions
- Cooperate with the technical team and share information across the organization
- Pride and ownership of the workmanship you provide
**Requirements**:
- Good knowledge of heavy equipment electrical and hydraulic systems and the ability to use schematics to diagnose, test, and repair equipment
- Comfortable using digital resources and able to download and upload operational programs
- Proven service experience with a minimum 3 years of relevant experience on mobile equipment
- Ability to travel, work flexible hours and adapt to constantly changing work schedules and priorities
- Must be well organized with the ability to react quickly to customer requirements
- Excellent verbal and digital communication skills.
- Focused, energetic and organized with superior attention to detail and a sense of urgency
**Rototilt Will Supply**
- Vehicle suitable for the role
- Specialized tools
- Laptop computer and cell phone
- Competitive compensation package, including health benefits and RSP/401k plan
- Factory and in field training
- Technical and parts assistance
- Health and safety program
**This role is an hourly position. Pay commensurate with experience, starting at $35/hr**
**Job Types**: Full-time, Permanent
**Salary**: From $35.00 per hour
**Benefits**:
- Dental care
- Extended health care
- Paid time off
- RRSP match
- Vision care
Schedule:
- Monday to Friday
Supplemental pay types:
- Overtime pay
Work Location: On the road
Application deadline: 2023-06-30
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