Team Lead-lencrafters

1 month ago

Mississauga, Canada LensCrafters Full time

**Requisition ID**:791412
**Store #**: 001903 LensCrafters
**Position**:Full-Time
**Total Rewards**:Benefits/Incentive Information**

At LensCrafters, we're passionate about bringing people better sight. And it takes thousands of people from all backgrounds to do this.

By joining our team, you'll learn about the optical industry while developing the customer service and sales techniques needed to grow in your career.

LensCrafters is the largest optical retailer in North America with 1,000+ stores and as part of an eyewear industry leader, Luxottica, our higher standard of quality has made LensCrafters a leader in vision care for over 35 years.

**GENERAL FUNCTION**

The Team Lead creates exceptional value in the lives of customers & patients by delivering exceptional customer service. Ensures customers & patients are always delighted. Assists in the achievement of store success by managing key optical & lab processes (if applicable) & systems to exceptional results.

**MAJOR DUTIES AND RESPONSIBILITIES**

**While working in Retail**
- Conveys a commitment to providing unsurpassed customer service to all customers and patients with every visit.
- Assists customers in selecting frames & lenses that are best suited for them. Suggests improvements & recommends solutions. Assists associates with difficult & complex areas.
- Anticipates problems before they occur; explores underlying reasons for recurring problems; goes beyond symptoms to get to root cause; strives to develop long-term solutions to problems.
- Performs work accurately & thoroughly as required. Demonstrates superior product knowledge.
- Strives to achieve exceptional results with every customer and patient every time.
- Serves as a responsible alternate store key holder.
- Brings associate opportunities to the attention of management directly & in a timely manner.

**While working in Lab, if applicable**
- Custom fits glasses & precisely places prescription in lenses.
- Works with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology.
- Edges & mounts only when needed & within company guidelines.
- Ensures finished eyewear meets optical standards & customer requirements.
- Ensures associates complete training, & routinely conducts eyewear inspections with excellence.
- Completes & files store & lab paperwork thoroughly & accurately in a timely manner. Ensures associates are trained & skilled in doing the same.
- Ensures approved safety programs are implemented & maintained consistently per standards.
- Creates a safe working environment for all. Demonstrates safe work practices.
- Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems.

**BASIC QUALIFICATIONS**
- HS diploma/GED
- 1+ year experience
- Strong optical & retail experience
- Knowledge of current optical theory & merchandise
- Strong communicator & listener
- Strong inter-personal skills
- Strong basic math skills
- Sales skills
- Problem solving ability
- Familiarity with cash register, computers & calculators
- Leadership & training experience
- Edging & mounting experience
- Basic optics knowledge & optical measurement experience

**PREFERRED QUALIFICATIONS**
- State licensure (if applicable) &/or ABO Certification in non-licensed states
- LensCrafters Final Eyewear Inspector Certification
- LensCrafters Quality, Fitting & Adjusting Program
- Optical machinery/instruments experience
- Customer service experience
- AccuFit Digital Measurement System certification
- Knowledge of current store merchandise & lens options

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