Telephone Expense Management System

6 months ago

Mississauga, Canada Ovation Workplace Services Full time

**Required Skills - Telecom Expense Management System**
- **6 to 8+ **years of experience in Management of Telecom expense.
- Good understanding on leading TEMS platforms as **Calero, TangoeOne **etc.
- Understanding of Order Management for Mobile Phones & Tablets
- Understanding and experience of Invoices, billing, Inventory Management
- **Dispute Management
- **Audit bills for discrepancies, Track rate plans, waived charges, tariff filings etc.
- Work directly with the **Mobile Service provider on Bill plans and Billing related queries**.
- Effectively manage **fixed-line voice, data, and wired/wireless expenses**.
- Handling user calls basis enquiry, request and complaints on Call usage, Data usage, Plans, VAS, Billing issue, Coverage related issues.
- **Cost Optimization
- **Minimize waste & maximize savings opportunities, analyze and assess the current service design, usage levels alongside contracted subscription plans etc.
- Optimization plan for wireline/wireless telecom accounts/services.
- **Contract & SLA Management**:

- Contract management and SLA enforcement, Track commitment levels and forecast expected attainment dates, Track contract expirations/renewals
- Manage Forward and Reverse Logistics.
- Responsible for RMA management such as broken screen, IP phone replacement etc.
- Responsible for PO, billing, and procurement of new **inventory/hardware.**
- Responsible for follow up with vendors on missing invoices and ensure invoices are received
- Log & monitor tickets on erroneous invoices, EDI files and ensure completion.
- Analyze invoices, identify reason of past due and work with vendor to resolve past dues.
- Analyze misapplied payments and work with customer to get payment information and reconcile disputes.
- Work with vendors to resolve payments and overbilling disputes.
- Identify billing errors and TEM invoice lifecycle.
- Reporting and Analysis of the Billing, contracts, and Data and Voice Usage.
- Should understand leading **Telco Portals and their processes flows**.


**KEY TECHNOLOGIES**:

- Prior experience on Calero or Tangoe TEMS Platform
- Voice/Data, Managed Services, Billing, Invoice Management, Erroneous invoice settlement
- Understanding of technology terms used as DID, Toll-Free, SIP, PSTN, ISDN, MPLS etc.
- FXS, FXO, Porting, Purchase Orders, T1/E1/ CAS, MPLS, Service Provider Connectivity, Last mile.

**Good Communication Skills**
- Ability to communicate technical issues clearly in person, on the telephone.
- Good problem analysis and problem-solving skills.
- Should have a great customer handling skill.
- Open for 24x7 availability.
- Able to handle unforeseen situations.
- Strong customer focus and good teamwork skills.
- Relevant experience on Telecom Technologies.
- Should have worked in an environment of more than 5000+ mobile clients.

Pay: $70,022.10-$90,405.10 per year

Schedule:

- 8 hour shift

**Experience**:

- Telecom Expense Management System: 6 years (required)

Ability to Commute:

- Mississauga, ON L4W 0C2 (required)

  • Telephone Expense Management System

    6 months ago

    Mississauga, Canada ovation work place services Full time

    **Required Skills - Telecom Expense Management System** - **6 to 8+ **years of experience in Management of Telecom expense. - Good understanding on leading TEMS platforms as **Calero, TangoeOne **etc. - Understanding of Order Management for Mobile Phones & Tablets - Understanding and experience of Invoices, billing, Inventory Management - **Dispute...

  • Telephone Expense Manager

    5 months ago

    Mississauga, Canada Ovation Workplace Services Full time

    6 to 8+ years of experience in Management of Telecom expense. - Good understanding on leading TEMS platforms as Calero, TangoeOne etc. - Understanding of Order Management for Mobile Phones & Tablets - Understanding and experience of Invoices, billing, Inventory Management - Dispute Management - Audit bills for discrepancies, Track rate plans, waived charges,...

  • Telephone Expense Manager

    6 months ago

    Mississauga, Canada Ovation Workplace Services Full time

    6 to 8+ years of experience in Management of Telecom expense. - Good understanding on leading TEMS platforms as Calero, TangoeOne etc. - Understanding of Order Management for Mobile Phones & Tablets - Understanding and experience of Invoices, billing, Inventory Management - Dispute Management - Audit bills for discrepancies, Track rate plans, waived charges,...

  • Telephone Expense Management

    6 months ago

    Mississauga, Canada ovation work place services Full time

    6 to 8+ years of experience in Management of Telecom expense. - Good understanding on leading TEMS platforms as Calero, TangoeOne etc. - Understanding of Order Management for Mobile Phones & Tablets - Understanding and experience of Invoices, billing, Inventory Management - Dispute Management - Audit bills for discrepancies, Track rate plans, waived charges,...

  • Telecom Expense Management System

    6 months ago

    Mississauga, Canada Ovation Workplace Services Full time

    Required Skills - Telecom Expense Management System - 6 to 8+ years of experience in Management of Telecom expense. - Good understanding on leading TEMS platforms as Calero, TangoeOne etc. - Understanding of Order Management for Mobile Phones & Tablets - Understanding and experience of Invoices, billing, Inventory Management - Dispute Management - Audit...

  • Telephopne Expense Management

    6 months ago

    Mississauga, Canada ovation work place services Full time

    Telecom Expense Management System - 6 to 8+ years of experience in Management of Telecom expense. - Good understanding on leading TEMS platforms as Calero, TangoeOne etc. - Understanding of Order Management for Mobile Phones & Tablets - Understanding and experience of Invoices, billing, Inventory Management - Dispute Management - Audit bills for...

  • Senior Telephone Systems Specialist

    3 weeks ago

    Mississauga, Ontario, Canada DERRY ELECTRONICS Full time

    About DERRY ELECTRONICSWe are a leading provider of innovative telecommunications solutions. Our team is passionate about delivering exceptional service to our customers.Job SummaryWe are seeking a highly skilled Senior Telephone Systems Specialist to join our team. As a key member of our team, you will be responsible for installing, maintaining and...

  • Telephone Repairer

    6 months ago

    Mississauga, Canada Everyday Wireless Full time

    Education: Secondary (high) school graduation certificate - Experience: 2 years to less than 3 years - or equivalent experience **Tasks**: - Diagnose and locate equipment faults, and adjust, replace or repair telecommunications equipment - Inspect and test operation of telecommunications equipment - Install, arrange, remove and maintain telephone equipment,...

  • Business Systems Analyst

    6 months ago

    Mississauga, Canada Techprism.inc Full time

    Greetings, I have a job opportunity for you, please find the Job Description below. If you are interested, please share your resume along with your contact details. **Job Title: Business Systems Analyst (Travel and Expense)** **Location: Mississauga, CAD** **Duration: 12+ Months contract** **Description**: Roche Sequencing Solutions (RSS), a business...

  • telephone repairer

    4 weeks ago

    Mississauga, Canada DERRY ELECTRONICS Full time

    Education: Secondary (high) school graduation certificateExperience: 1 year to less than 2 yearsTasksDiagnose and locate equipment faults, and adjust, replace or repair telecommunications equipmentInspect operation of telecommunications equipmentInstall, arrange, remove and maintain telephone equipment, wiring and associated hardwareRepair or replace...

  • telephone repairer

    4 weeks ago

    Mississauga, Canada DERRY ELECTRONICS Full time

    Education: Expérience: EducationSecondary (high) school graduation certificateTasksDiagnose and locate equipment faults, and adjust, replace or repair telecommunications equipmentInspect operation of telecommunications equipmentInstall, arrange, remove and maintain telephone equipment, wiring and associated hardwareRepair or replace defective telephone...

  • Cellular Telephone Technician

    6 months ago

    Mississauga, Canada JAKS MICRO INC Full time

    Work Term: Permanent - Work Language: English - Hours: 32 to 40 hours per week - Education: Secondary (high) school graduation certificate - Experience: 1 to less than 7 months - or equivalent experience **Work site environment**: - Confined spaces **Work setting**: - Installation - Maintenance - Repair - Service **Tasks**: - Inspect and test cable...

  • Cellular Telephone Technician

    5 months ago

    Mississauga, Canada Cell Tech Electronics Full time

    Education: - Expérience: **Education**: - College/CEGEP **Tasks**: - Diagnose and locate equipment faults, and adjust, replace or repair telecommunications equipment - Inspect operation of telecommunications equipment - Install, arrange, remove and maintain telephone equipment, wiring and associated hardware - Repair or replace defective telephone...

  • Cellular Telephone Technician

    6 months ago

    Mississauga, Canada Mobile Care Square One Full time

    Education: Secondary (high) school graduation certificate - Experience: 7 months to less than 1 year **Tasks**: - Diagnose and locate equipment faults, and adjust, replace or repair telecommunications equipment - Inspect operation of telecommunications equipment - Install, arrange, remove and maintain telephone equipment, wiring and associated hardware -...

  • Telephone Line Technician

    6 months ago

    Mississauga, Canada PBX TECHNOLOGIES INC. Full time

    Education: Secondary (high) school graduation certificate - Experience: 7 months to less than 1 year **Work site environment**: - Outdoors - At heights **Work setting**: - Installation - Urban area - Maintenance - Rural area - Remote location - Repair - Telecommunications company - Telephone company - Various locations - On-site customer...

  • Cellular Telephone Technician

    3 months ago

    Mississauga, Canada A-1 WIRELESS INC. Full time

    Education: Secondary (high) school graduation certificate - Experience: 1 to less than 7 months **Work setting**: - Maintenance - On-site customer service - Testing - Repair - Service **Tasks**: - Diagnose and locate equipment faults, and adjust, replace or repair telecommunications equipment - Repair or replace defective telephone equipment - Analyze test...

  • Cellular Telephone Technician

    6 months ago

    Mississauga, Canada LINK IT UP Full time

    Education: - Expérience: **Education**: - Secondary (high) school graduation certificate **Tasks**: - Install, arrange, remove and maintain telephone equipment, wiring and associated hardware - Repair or replace defective telephone equipment - Test installed telephone systems to locate transmission faults - Complete and maintain test and service...

  • Cellular Telephone Technician

    5 months ago

    Mississauga, Canada A-1 WIRELESS INC. Full time

    Education: - Expérience: **Education**: - Secondary (high) school graduation certificate **Work setting**: - Maintenance - On-site customer service - Testing - Repair - Service **Tasks**: - Diagnose and locate equipment faults, and adjust, replace or repair telecommunications equipment - Repair or replace defective telephone equipment - Analyze test...

  • cellular telephone technician

    6 months ago

    Mississauga, Canada Mobile Care Square One Full time

    Education: Secondary (high) school graduation certificateExperience: 7 months to less than 1 yearTasksDiagnose and locate equipment faults, and adjust, replace or repair telecommunications equipmentInspect operation of telecommunications equipmentInstall, arrange, remove and maintain telephone equipment, wiring and associated hardwareRepair or replace...

  • cellular telephone technician

    6 months ago

    Mississauga, Canada LINK IT UP Full time

    Education: Secondary (high) school graduation certificateExperience: 7 months to less than 1 yearTasksInstall, arrange, remove and maintain telephone equipment, wiring and associated hardwareRepair or replace defective telephone equipmentTest installed telephone systems to locate transmission faultsComplete and maintain test and service reportsWork...