Field Service Technician

**ABOUT US**

Established in 1996, in Sudbury, Ontario, HARD-LINE is a leading supplier of automation, teleoperation, and remote-control technology specialized in the mining industry. HARD-LINE develops innovative products from the ground up, using years of experience in mining, electronics, electrical and mechanical design. Our remote-control systems allow operations through direct/extended line of sight, or teleoperation; while increasing worker safety, continuous production and mine profitability. No matter what type, make or model of machinery, HARD-LINE can configure it to operate remotely.

**JOB DESCRIPTION**

The Field Services Technician is responsible for providing professional on-site technical and customer service and support to new and existing clients by performing in-house and field installation, repairs and maintenance on all HARD-LINE equipment. This position involves frequent travel to work at various sites, both underground and/ or surface.

**WHAT YOU’LL DO**
- Installation expertise, calibrating, configuring, testing, maintaining, evaluating and troubleshooting, pre-commissioning.
- Commissioning and repair as necessary on remote controls, Tele-operated equipment, including all new technologies developed.
- Travel to various locations both domestic and international.
- Help the research & development team with the integration of new technologies and equipment.
- Perform scheduled and unscheduled maintenance of equipment and associated equipment.
- Provide installation expertise at customer sites as well as conducting pre-installation assistance.
- Read and review blueprints, plans, specifications and other documentation to prepare for start-up or service.
- Capture all field changes required for proper documentation when completing a job.
- Build customer relationship in a professional manner through solution-oriented communications and service.
- Assist in manufacturing or engineering with customer projects, as well as unit refurbishment or replacement at the customer site or the HARD-LINE manufacturing facility.
- Provide technical support to other Field Service Technicians in the field.
- Complete accurate time records, technical reports, failure reports, etc.
- Stay current with industry, customer, product developments and technical best practices.
- WHAT WE’RE LOOKING FOR

**Qualifications ** Technical certification or Diploma in electronics, electrical field or other relevant field
- **3 to 5 years relevant field experience**:

- Valid passport and driver’s license
- Experience working in an ISO 9001 environment would be considered an asset

Mandatory Qualifications for Employment A valid G driver’s license is a mandatory requirement for ongoing employment in the role of Field Technician.
- Should a Field Technician lose their license and be unable to manage the travel requirements of their position; the employee may be unable to perform the required duties of the role.
- Under those circumstances, the Company may be required to terminate the Employment Agreement.

Core Competencies **Ability to read and interpret equipment schematics.**
- **Ability to work on short notice varied shift schedules and to travel as required.**:

- Ability to work underground is required.
- Above average knowledge of computer software (Word, Excel, AutoCAD, etc.).
- Flexible, self-motivated, and driven to achieve customer satisfaction goals and targets.
- Ability to work alone or in a team setting.

Working Conditions & Physical Demands Must be able to work on surface or underground and may be exposed to harsh work environments.
- Use of personal protective equipment, including steel toe boots, safety glasses etc.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- RRSP match
- Vision care

Schedule:

- Monday to Friday

Work Location: In person