Pbx Administrator

**Purpose**:
**Education**:
University Degree in computer sciences, Engineering or related technology discipline / area or an equivalent of 4 years recent experience (within the last five years) working at York University and performing the same or similar tasks. This education equivalency is in addition to the experiential requirements outlined below.

**Experience**:
2 years of related work experience maintaining telecommunications systems. A thorough knowledge of the telecommunications architecture and network infrastructure, including the PSTN (Public Switched Telecommunications Network). Requires investigative experience and analytical expertise in dealing with complex telecommunications service problems with hardware, software, and infrastructure wiring (cable/fiber) backbone. Information collating from varied technical sources as well as interdepartmental communications, policies and procedures is required. A high level of precision and attention to detail is required in investigating problems and in developing and implementing new software, hardware designs and technology. Must have the ability to work and communicate clearly all problems and requirements to outside service vendors when required.

**Skills**:
Effective analytical skills and evaluative skills.
Effective verbal and written communications skills.
Attention to detail and the ability to deliver a mandate with autonomy.
Ability and willingness to work effectively as a member of a team.
Effective organizational skills.
Strong service orientation coupled with an ability to assess the operational significance of a problem and to set priorities accordingly.
Ability to exercise tact and diplomacy, maintain confidentiality, and deal calmly and effectively with people.
Ability to attend accurately to details, meet short/long term deadlines, set priorities and work effectively under pressure.
Ability to meet deadlines, prioritize assignments, set priorities, and work effectively under pressure.
Able to understand business rules, data architectures and explain data requirements.
Skill in conceptualizing telecommunication systems in an abstract form is an asset.Other:
Working knowledge of VOIP and Networking is an asset.
In-depth knowledge of specialized telecommunications software and a good understanding of specific computer software packages including but not limited to Realtime Monitors. The PBX Administrator maintains the telecom related systems with basic understanding of current applicable operating systems such as Windows Servers, Linux, and VMware to support the ongoing maintenance of the University's Telecommunications Suite products.

**Additional Notes**:
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**York University offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by York University regarding a job opportunity or testing, please advise if you require accommodation.**

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**We are committed to enhancing our environmentally and socially responsible practices for the benefit of all members of the York community. Our long term perspective recognizes our responsibility to be innovators and to continually work as a community to reduce our ecological impact.**

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**PLEASE NOTE: Applications must be received by 11:55 pm EST on the posted deadline date, if applicable.