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Supervisor, Application Delivery

3 months ago

North York, Canada Wawanesa Insurance Full time

**Date**:Apr 22, 2024

**Location**: North York - Toronto, ON (Hybr, CA Hybrid - Canada, CA

**Company**:Wawanesa Insurance

**Job ID**: 7923

**Working Business Language**: This role is considered a head-office role and will be required to communicate with internal stakeholders across Canada where the primary business language utilized is English_._

**Salary**: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan.

**About Us**
At Wawanesa, we’re proud to offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Winnipeg, MB; Wawanesa, MB; Vancouver, BC; Calgary, AB; Edmonton, AB; Lethbridge, AB; Toronto, ON; Kitchener, ON; Thunder Bay, ON; Ottawa, ON; Montreal, QC; Moncton, NB; Dartmouth; NS

We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.

**Job Overview**:
This role will be part of the Digital Delivery department which focuses on developing and enhancing Wawanesa’s broker and member facing digital solutions using industry leading technologies and frameworks. This includes building the ecosystem using a broker centric design approach with a strong focus on enhancing the user experience for our brokers in Canada.

**Responsibilities**:

- Manage, facilitate, and communicate development delivery plans and progress with all required stakeholders.
- Maintain service levels.
- Develop and deliver project status updates, operational reports and presentations to various stakeholders.
- Contribute to annual operational planning.
- Contribute to departmental budget creation.
- Ensure continuous improvement in operational processes.
- Oversee and coach a team to ensure work environment is respectful, challenging, and rewarding, and employees are maximized to their full potential while contributing to the achievement of the company’s goals.
- Perform other duties as assigned.

**Qualifications**:

- Completion of post-secondary degree/certificate or equivalent experience.
- 3+ years of experience leading technical delivery teams in a Salesforce environment using Scrum for software development life cycle.
- Strong understanding of Jira and Confluence.
- Experience with relevant analysis, design, system development maintenance tools and technology.
- Strong communication skills, with the ability to communicate in a clear and concise manner with style fitting for the audience and message.
- Strong planning and organizing skills, with the ability to develop and implement plans by prioritizing and multi-tasking.
- Good leadership skills, with the ability to facilitate high team morale by encouraging and coaching team members.
- Good decision-making skills, with the ability to directs team members to achieve goals through clear instruction.
- Knowledge and experience in Property & Casualty industry an asset.
- CSM (Certified Scrum Master) certification is an asset.
- Knowledge and experience in Varicent ICM (Incentive Compensation Management) is an asset.
- Salesforce certifications are an asset.

**Wawanesa is proud to be one of **Manitoba’s Top Employers**, a **Kincentric Best Employer** in Canada and a **Forbes Best Employer** in Canada recognizing an exceptional place to work**

**Diversity, Equity & Inclusion