Ecommerce Last Mile Specialist

4 weeks ago

Greater Toronto Area, Canada Pet Valu Full time

Location: Brampton, Ontario

**Job Description**:
Job Summary

Essential Duties and Responsibilities:

- Safety - Operate in a way that builds trust with our customers, pets, and ACEs.
- Collaborate closely with our 3PL provider and internal stakeholders to ensure a smooth and efficient delivery of goods through the last mile network.
- Act as a liaison between internal stakeholders and the 3PL provider to address operational and transportation issues.
- Monitor key performance indicators (KPIs) to track 3PL performance and ensure alignment with SLAs.
- Troubleshoot quality issues, mis-ships, short ships, and package damages.
- Compassion - Communicate and act from the heart with genuine care and courtesy.
- Communicate weekly with all appropriate stakeholders on reporting.
- Support the business through ad-hoc queries and analysis as required.
- Lead and participate with cross-functional teams to drive continuous improvement initiatives within 3PL operations.
- Provide analysis to support Pet Valu’s supply chain transformation goals.
- Expertise - Provide knowledge in an understanding and informative way.
- Participate in periodic business reviews with the 3PL provider to assess performance, review key metrics, and identify areas for improvement.
- Analyze eComm Last Mile network to find cost opportunities.
- Analyze budget variances, track expenses, and provide recommendations for freight cost control and reduction.
- Efficiency - Use time and resources responsibly.
- Update and maintain Standard Operating Procedures & Process Maps, as applicable.
- Identify opportunities to enhance processes, reduce costs, and improve overall efficiency of the 3PL, including introducing best practices.
- Vacation / sick time coverage as necessary
- Participate in project work as necessary.

Skills, Experience, Education, Certifications
- Bachelors' Degree in related field or equivalent combination of education and experience.
- Minimum of 2 years' experience in supply chain / logistics /eCommerce fulfillment activities.
- Experience with data analysis, building KPI tools and reporting preferred.
- Experience with WMS, managing 3PL Service providers, network modelling preferred.

Competencies:
Customer Focus

Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Priority Setting

Spends his/her time and the time of others on what’s important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.

Time Management

Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.

Written Communications

Is able to write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect.

Composure

Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.

Job Evaluation Sub-Factors:

- Skill Factor: Complexity of Decision Making
- Decisions are supported with pre-built tools to help determine best cost and service models. Creation and/or augmentation of tools to review appropriate metrics may be required.
- Skill Factor: Problem Solving
- Collaboration with stakeholders may be required to determine course of action with conflicting priorities (ie. Lower cost vs. delivery experience vs. delivery lead time)
- Responsibility Factor: Impact of Action
- This role will have an impact on the overall eComm fulfillment experience of the DPLs and the costs of eComm deliveries from DCs to Customers’ homes.
- Responsibility Factor: Working Relationships
- This role will work with internal contacts to communicate updates and provide operational support. Also, work with external contacts to validate invoices, quotes and service requirements.
- Responsibility Factor: Leadership
- This role will not have any direct leadership of Pet Valu colleagues but will have minor influence over our freight providers to provide direction as a “customer” when required.
- Responsibility Factor: Accountability for Resources
- This role will have access to & utilization of eComm freight volumes, average freight costs and on-time execution of our third-party service providers.
- Effort Factor: Physical Demands
- Majority of this role will be in an office setting, utilizing computer and phone but apart from sched

  • Last Mile Delivery Specialist

    3 days ago

    Toronto, Ontario, Canada Leading Edge Full time

    Leading Edge is seeking a skilled Last Mile Delivery Specialist to lead our last mile delivery operations. The successful candidate will have a strong background in logistics, transportation, and delivery management, with 5+ years of experience in last mile delivery management, logistics, or transportation.Main Responsibilities:Oversee the planning and...

  • Last Mile Delivery Manager

    1 day ago

    Toronto, Canada Leading Edge Full time

    Join to apply for the Last Mile Delivery Manager role at LeadingEdgeJob Summary:We are seeking an experienced Last Mile Delivery Manager to oversee the planning, execution, and optimization of our last mile delivery operations. The successful candidate will have a strong background in logistics, transportation, and delivery management.Key...

  • Last Mile Delivery Manager

    2 days ago

    Toronto, Canada LeadingEdge Full time

    Job Summary:We are seeking an experienced Last Mile Delivery Manager to oversee the planning, execution, and optimization of our last mile delivery operations. The successful candidate will have a strong background in logistics, transportation, and delivery management.Key Responsibilities:1. Develop and implement last mile delivery strategies to improve...

  • Marketing Specialist

    4 weeks ago

    Toronto, Canada Tiny Mile Full time

    **Help shape the future of robotics with us!**: **About Tiny Mile**: We're making last-mile delivery faster, cheaper and greener. We deploy remotely-piloted electric sidewalk robots that provide a safe, contactless delivery option to restaurants, pharmacies, and other retail partners and their customers. We've raised $10M in funding from notable investors...

  • Marketing Specialist

    3 weeks ago

    Toronto, Canada Tiny Mile Full time

    **Help shape the future of robotics with us!**: **About Tiny Mile**: We're making last-mile delivery faster, cheaper and greener. We deploy remotely-piloted electric sidewalk robots that provide a safe, contactless delivery option to restaurants, pharmacies, and other retail partners and their customers. We've raised $10M in funding from notable investors...

  • Ecommerce Specialist

    7 days ago

    Toronto, Ontario, Canada Apex Systems Full time

    At Apex Systems, we're seeking a highly skilled Ecommerce Specialist to join our team. As an Ecommerce Specialist, you will play a crucial role in developing and implementing data-driven content strategies for our vendor partners.The ideal candidate will have strong eCommerce expertise and aptitude for data analytics. They will work closely with internal...

  • Ecommerce Brand Advocate Consultant

    2 days ago

    Greater Toronto Area, Canada Apex Systems Full time

    Job Description:The Ecommerce Brand Advocate Consultant will work with vendor partners to optimize their ecommerce and interconnected experience. The role involves developing and implementing a data-driven content strategy, working closely with internal teams to prioritize ecommerce projects and creating dashboards to inform strategic decisions.About the...

  • Sr. Supply Chain Manager, AMXL Last Mile Supply Chain

    3 weeks ago

    Toronto, Canada Amazon Full time

    Sr. Supply Chain Manager, AMXL Last Mile Supply Chain Job ID: 2772517 | Amazon.com Services LLC The Amazon Last Mile Supply Chain team is looking for an experienced leader with a strong record of achieving results to build and operate a worldwide Amazon last mile delivery network. We are seeking a leader for an exciting opportunity to work in the last...

  • Area Shift Manager, Last Mile Operations

    4 weeks ago

    Toronto, Canada Amazon Full time

    Area Shift Manager, Last Mile OperationsWhen you join Amazon as an Area Shift Manager, you’ll gain experience leading a large and diverse team to make sure your area of the business keeps pace with demand. In this hands-on role, you’ll learn about the complexity of operations at a global business and what it takes to make everything run seamlessly. While...

  • Shift Area Manager, Last Mile Operations

    3 weeks ago

    Toronto, Canada Amazon Full time

    Shift Area Manager, Last Mile Operations When you join Amazon as an Area/Shift Manager, you’ll gain experience leading a large and diverse team to make sure your area of the business keeps pace with demand. In this hands-on role, you’ll learn about the complexity of operations at a global business and what it takes to make everything run seamlessly....

  • Shift Manager, Last Mile Operations

    4 weeks ago

    Toronto, Canada Amazon Full time

    When you join Amazon as an Area Shift Manager, you’ll gain experience leading a large and diverse team to make sure your area of the business keeps pace with demand. In this hands-on role, you’ll learn about the complexity of operations at a global business and what it takes to make everything run seamlessly. While you implement your team’s approach to...

  • Ecommerce Strategy Analyst Lead

    2 days ago

    Greater Toronto Area, Canada Apex Systems Full time

    Job Summary:We are seeking an experienced ecommerce professional to join our team as a Digital Commerce Partnership Specialist. In this role, you will be responsible for building strong relationships with vendor partners, driving strategic decisions and optimizing their ecommerce experience. You will work closely with internal teams to develop and implement...

  • Shift Manager, Last Mile Operations

    4 weeks ago

    Toronto, Canada Amazon Full time

    When you join Amazon as an Area Shift Manager, you’ll gain experience leading a large and diverse team to make sure your area of the business keeps pace with demand. In this hands-on role, you’ll learn about the complexity of operations at a global business and what it takes to make everything run seamlessly. While you implement your team’s approach to...

  • Software Development Engineer, Transporter Experience

    3 weeks ago

    Toronto, Canada Amazon Full time

    Software Development Engineer, Transporter Experience (Last Mile) Are you interested in developing technology that will help Amazon deliver packages worldwide efficiently and quickly? The Amazon Flex mobile team focuses on providing smart and efficient mobile solutions that scale to delivering millions of packages every month. It is still Day 1 in the Last...

  • Software Development Engineer, Transporter Experience

    2 weeks ago

    Toronto, Canada Amazon Full time

    Software Development Engineer, Transporter Experience (Last Mile) Are you interested in developing technology that will help Amazon deliver packages worldwide efficiently and quickly? The Amazon Flex mobile team focuses on providing smart and efficient mobile solutions that scale to delivering millions of packages every month. It is still Day 1 in the Last...

  • Software Development Engineer

    2 weeks ago

    Toronto, Canada Amazon Full time

    Software Development Engineer (Android), Transporter Experience (Last Mile) Come join the team that works on the latest delivery features for our Amazon customers and Delivery Associates. Our mission is to provide Amazon customers and transporters with a unified, efficient delivery and pickup experience. We strive to eliminate all possible variances and...

  • Software Development Engineer

    3 weeks ago

    Toronto, Canada Amazon Full time

    Software Development Engineer (Android), Transporter Experience (Last Mile) Come join the team that works on the latest delivery features for our Amazon customers and Delivery Associates. Our mission is to provide Amazon customers and transporters with a unified, efficient delivery and pickup experience. We strive to eliminate all possible variances and...

  • Software Development Engineer

    2 weeks ago

    Toronto, Canada Amazon Full time

    Software Development Engineer (Android), Transporter Experience (Last Mile) Come join the team that works on the latest delivery features for our Amazon customers and Delivery Associates. Our mission is to provide Amazon customers and transporters with a unified, efficient delivery and pickup experience. We strive to eliminate all possible variances and...

  • Ecommerce Brand Advocate Specialist

    3 days ago

    Toronto, Ontario, Canada Apex Systems Full time

    At Apex Systems, we are seeking a highly skilled Ecommerce Brand Advocate Specialist to join our dynamic team. This exciting opportunity will involve collaborating with vendors and internal teams on ecommerce projects, driving strategic decisions, and prioritizing ecommerce projects.The ideal candidate will have strong written and verbal communication...

  • Ecommerce Integration Specialist

    3 days ago

    Toronto, Canada Bevertec Full time

    Bevertec OverviewBevertec is a leading company in the industry, providing innovative solutions to its clients.As an Ecommerce Integration Specialist at Bevertec, you will play a key role in implementing and enhancing ecommerce systems. Our team of experts works closely together to deliver high-quality solutions that meet our clients' needs.The ideal...