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_Student Homestay Services Inc. has been successfully placing international students with families in Toronto for over 2 decades. We're a small company dedicated to finding that magical match where both, a student and a host, find the experience enjoyable and rewarding._
- The office runs in a fast paced and dynamic environment, however it offers a family feel, with a great support from the team and management._
The central responsibilities of the Matching Coordinator will revolve around timely and properly matching students with host families and issuance of cheque payments for host families. Here are some key responsibilities:
- Assessing the needs of the matching department through accurate planning, strategizing, and timely execution
- Researching and finding the best possible homestay match for incoming students
- Providing guidance and support to hosts
- Handling challenging calls and problem-solving while staying objective and calm
- Troubleshoot cancellations and/or matches that need to be revised
- Double check matches to ensure host and student’s needs, preferences and requirements are met
- Maintaining database through ongoing updating on student matches and hosts’ availability and profile
- Working closely with the Relational Matching Coordinator and New Host department and communicating the matching department needs
- Collaborating with New Host department and Host Interviewers to get familiar on new contracted hosts, their preferences, needs, and desired matches
- Collaborating with Student Counsellor on student evaluations, and getting familiar with reported issues
- Preparing weekly host cheques and bi-monthly payment reports; mailing out cheques
- Record keeping of the paid amounts and problem resolution if there has been a mistake with a payment
- Any other pertaining duties as needed
- A friendly and professional phone conduct
- Strong interpersonal, communication and problem-solving skills
- Diplomatic and customer service-oriented attitude
- Meticulous and great attention to detail
- The ability to multi-task, set priorities, work under pressure, manage time efficiently and meet deadlines
- Microsoft Office and database literacy
- Sound judgment and unbiased approach; aptitude to be helpful and make a difference
- Strong team-player, reliable, trustworthy and good with basic math concepts
- No criminal record
**Additional Duties**:
- Emergency Phone -_ The emergency phone will be rotated among staff members on a weekly basis during the summer season and bi-weekly basis during the rest of the year.
**Benefits**:
- Extended health care - After Probationary Period Completed
- Casual Dress Code
**To apply, please submit the following on Indeed**:
- Cover Letter and Resume
- Answer both questions presented with this ad
- Complete both Skill Assessment Tests and make sure the results are submitted
NOTE: There is no parking available on-site. Paid parking is available in the area.
STUDENT HOMESTAY SERVICE INC.
**Salary**: $38,000.00-$42,000.00 per year
**Benefits**:
- Casual dress
- Extended health care
Schedule:
- Day shift
- Monday to Friday
- On call
- Weekend availability
Ability to commute/relocate:
- Toronto, ON: reliably commute or plan to relocate before starting work (required)
Application question(s):
- On a scale between 1-5 (5 being the highest), how do you rank your organizational skills and memory recall?
- What is the best way to handle a "no"?
- What are your thoughts on Van Halen's Brown M&Ms?
**Education**:
- Bachelor's Degree (preferred)
**Experience**:
- Client Care (acquisition, retention & support): 1 year (required)
Work Location: One location
Application deadline: 2023-03-06
