Receptionist
3 weeks ago
Receptionist
Downtown Toronto
In Office - The hours for this role are 9:00-5:00
Our client, a dynamic mid size law firm located in the core of downtown Toronto, is seeking a Receptionist to join its team. This is a full time permanent role.
In this role the receptionist will provide reception assistance through the day. They will also maintain cleanliness and organization of the lunchroom and satellite kitchens, perform light housekeeping duties as required and conduct set up and clean up of larger internal Firm catered events.
**Responsibilities**:
As a first point of contact, greet clients and guests. Provide a professional, positive customer service experience to clients, guests and all internal Firm members.
Answer main switchboard and respond to queries professionally. Redirect telephone calls and messages to Firm members.
Maintain Firm security procedures.
Manage loaner pass card log. Ensure clients and guests are met with an internal Firm member, before entering the Firm’s premises.
Take care to see client/lawyer needs are met and acts in accordance with the Firm values to provide excellent customer service at all times.
Maintain the reception area. Review guest seating area is tidy and presentable at all times. Replenish refreshments, cookies and snacks throughout the day for guests. When performing reception duties, manage the Firm’s boardroom booking system.
Confirm boardroom booking appointments and resolve boardroom conflicts that may arise in an expedient manner.
Close reception at the end of day following regular daily procedures.
Ensure the switchboard “out of office attendant” is “on”, the computer system is logged off and the reception desk is locked.
Maintain Firm lunchroom and satellite kitchens.
Order kitchen supplies, replenish stock and ensure lunchroom/satellite kitchens are tidy.
Provide light housekeeping duties as necessary.
Monitor and review all Firm boardrooms on a daily basis, to ensure all rooms are neat and tidy at the start of each day and equipped with phone lists and other basic supplies for meeting use.
Provide set-up and clean-up for large/special internal catered events (i.e. Lawyer’s Lunch, Seminars)
Assist with co-ordination of internal Firm catering orders, taxi chit administration and
other administrative duties as required. Maintain a high level of confidentiality in all interactions.
Other:
Assist with special projects as required.
Prepare archive boxes for external storage.
Perform data entry and other administrative duties as required.
Provide backup assistance to the Accounting Clerk, to scan file openings.
Assist the Collections Clerks with the input and administration of accounts letters.
**Requirements**:
High School Diploma.
1 - 2 years’ reception/hostess experience working in a fast-paced, client-service, professional environment. Law firm experience preferred
A positive, professional, upbeat personality with superior telephone manners and strong interpersonal skills. Able to interact with clients and Firm members in a sensitive, tactful, diplomatic and professional manner.
Possess strong time management skills.
Possess basic Microsoft Office skills (Word, Outlook, Contacts). Eager to learn new skills and adapt to new technology.
Familiarity with working within a Document Management System is an asset.
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