
Automotive Service Advisor
4 weeks ago
Overview:
We are seeking a Service Advisor to join our team. As a Service Advisor, you will be the liaison between our customers and our service technicians, ensuring a smooth and efficient service experience.
**Duties**:
- Greet customers and inquire about their service needs
- Provide recommendations on necessary repairs and services based on customer concerns and vehicle inspections
- Schedule service appointments and follow up with customers on the status of their vehicles
- Communicate with service technicians to ensure timely completion of work
- Explain service estimates, invoices, and work orders to customers
- Upsell additional services or maintenance packages as needed
- Handle cash transactions and process payments accurately
**Skills**:
- Strong customer service skills with a focus on customer satisfaction
- Experience in cash handling procedures
- Knowledge of dealership operations and service processes
- Sales skills to effectively communicate service recommendations to customers
- Understanding of automotive repair processes and terminology
- Ability to upsell services or maintenance packages to customers
- Basic mechanical knowledge or experience working with mechanics
**Job Types**: Full-time, Permanent
Additional pay:
- Bonus pay
**Benefits**:
- Dental care
- Extended health care
- Life insurance
- RRSP match
Schedule:
- Monday to Friday
- No weekends
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
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