Coupa Risk Assess Technical Lead

3 months ago

Toronto, Canada Glencore Full time

**Job highlights**
- Exciting opportunity to join our Global Coupa Support Team
- Toronto, Ontario, Canada - Hybrid

**Job ID**
- 09O - 002191/24**Closing date**
- 27/09/2024**Last Updated**
- 20/09/2024***

**Coupa Risk Assess Technical Lead**
**- Glencore Coupa Support Organization**
**Toronto**
**The role in a nutshell**
Ready for your next step? Reporting to the Coupa Risk Assess Platform Manager, you will have the opportunity to work as an integral member of the Glencore’s Global Coupa Support Team. You will be responsible for the configuration, testing, training, and support of Coupa Risk Assess projects across Glencore’s global operations. This role is crucial for managing the technical implementation and integration of SIM and Coupa Risk Assess with other enterprise systems, including SAP, Mincom Ellipse, Boomi, and PowerBI. The Technical Lead will ensure that system configurations align with both global and regional business requirements, adhering to Glencore’s operational standards.

This role offers the opportunity to develop expertise in the mining and metals sector, working for one of the world’s largest diversified natural resource companies. You will engage with cutting-edge procurement technologies and risk management strategies, gaining insights into the complexities of the supply chain in a highly regulated industry. This exposure provides valuable opportunities to enhance your technical, leadership, and industry-specific skills.

By joining Glencore, you will be part of a dynamic, innovative environment that encourages continuous learning and collaboration. You’ll have the opportunity to contribute to global projects, making a tangible impact on the company’s global procurement and supplier risk management framework, while also expanding your expertise within a multinational corporation.

**More specifically, you will**:

- Overall_
- Collaborate closely with the procurement, compliance, and supplier management teams to ensure that the Coupa Risk Assess platform meets critical operational standards and compliance requirements.
- Support internal and external audits, leading system enhancements, and providing global training and support for stakeholders.
- Manage system integrations, lead significant project management efforts, and work with third-party vendors like Boomi, PowerBI, and SAP.
- Collaborate closely with the Regional Middleware Lead, Metals, Minerals, and Coal Compliance teams, ERP support, and third-party service providers.
- Key Responsibilities:_

**Change Management**
- Guide the implementation of changes within the Coupa Risk Assess platform.
- Effectively engage with global and regional stakeholders, including procurement, compliance, IT, and legal teams, to communicate system changes, upgrades, and enhancements.
- Identify potential risks associated with new Coupa features or system upgrades, proactively analyzing and mitigating them to minimize disruption to ongoing business processes.

**Documentation**
- Create and maintain comprehensive documentation for the Coupa Risk Assess platform, including user manuals, system configuration details, and integration workflows.
- Develop and update SOPs related to Coupa Risk Assess processes, ensuring that best practices are documented and easily accessible by all relevant stakeholders.
- Work closely with cross-functional teams to create and deliver training materials for both technical and non-technical users.

**Stakeholder Engagement**
- Partner with procurement, compliance, and IT teams to ensure the Coupa Risk Assess platform meets organizational needs and compliance requirements.
- Act as technical point of contact for any system-related inquiries or escalations.
- Lead efforts to enhance user engagement and system adoption by organizing training sessions, providing ongoing technical support, and encouraging feedback.
- Regularly communicate and report the performance, updates, and changes of the Coupa Risk Assess platform to senior management and stakeholders.

**Configuration & System Integration**
- Configure the Coupa Risk Assess platform in line with global standards and regional business needs, ensuring seamless integration with SAP, Mincom Ellipse, and other ERP systems.
- Develop workflows and configure screening programs such as Know Your Counterparty (KYC) and Road Transportation Safety screening programs to meet compliance requirements.
- Ensure compliance with supplier management standards, including Responsible Sourcing, and collaborate with cross-functional teams to improve system configurations.

**Testing and Implementation**:

- Manage the testing of new features and enhancements in Coupa Risk Assess, ensuring the stability and reliability of the platform.
- Perform end-to-end testing of system integrations with external services.
- Facilitate the hyper-care phase after system launches or upgrades, ensuring all users receive the necessary support during system transitions.

**Training and User

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