Digital Sales Specialist

2 months ago

Mississauga, Canada Mercedes-Benz Financial Services Canada Corporation Full time

**Aufgaben**:

- Location: Mississauga, ON (Hybrid: Work from Home & In-Office)**Job Type**: Full time, Salaried
- Band: 91
- Position Summary:

- The Digital Sales Specialist works closely with the MB Canada Digital Platforms team to integrate MBFS into all digital points of sale. The DSS also serves as SME on Digital Sales within MBFS and as SME on Lease, Finance, and F&I products to MB Canada Digital teams.**Responsibilities**:
- Work to connect online and offline points of sale to enable a seamless Omni-channel customer experience. Ensure that leads can be tracked throughout sales funnel and accurately captured in MBFS Share of Online Business KPIs. Work with Credit to optimize online credit approval process. Dealer Track SME for Marketing Team.
- Build relationships and influence key internal stakeholders across the group, to ensure that MBFS is fully incorporated into the digital shopping journey (including tier 3 dealer channels). Primary MBFS contact for MB Canada Digital Shopping Experience team.
- Design and implement MBFS solutions that support sales and retention of brand partner Over-the-air and Mercedes Me Connect services.
- Use data-driven insights and tools to monitor customer touchpoints, ensuring a broad understanding of evolving customer needs, behaviour and use of ecommerce platforms. Be responsible for analysing data, understanding, and communicating the trends it shows. Use data and analytics to identify opportunities to enhance and improve the digital customer journey, focusing on customer experience and increasing the sales of vehicles on finance.
- Monitor competitor activity and best practices within the industry. Remain current with e-commerce trends at leading companies regardless of industry. Provide insight and recommend how these might influence the development of the finance elements of the e-commerce customer journey.

**Qualifikationen**:

- Education and Experience:
- Undergraduate degree in Marketing or Finance.
- In-depth knowledge of the captive finance business and dealership operations
- Ability to influence stakeholders and external partners
- Ability to interpret legal guidance related to consumer protection and disclosure rules
- Project planning and execution

Technical knowledge/Skills:
- Ability to work within agile development methodologies and create detailed business requirements for use by developers
- Comprehensive understanding of payment calculations for lease and finance contracts
- Experience with Google Analytics & Website Traffic analysis tools is an asset

Competency Skills:
- Analytical and Problem Solving skills
- Project Management
- Presentation skills
- IT Proficiency

Additional Note:

- Job requires flexible hours; must be able to work evenings and/or weekends.
- Posting closing date: February 6th, 2023
- Corporate Culture:

- We offer customer and employee‐focused culture in a fast paced, competitive, yet team-oriented environment.
- Commitment to Equity:

- Mercedes-Benz Financial Services is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported.
- Mercedes-Benz Financial Services Canada is committed to accommodating applicants with disabilities throughout the hiring process by providing accommodations for needs related to the grounds of the Ontario Human Rights Code, unless to do so would cause undue hardship, as defined by the Ontario Human Rights Commission’s Policy on disability and the duty to accommodate.-
Mercedes-Benz Financial Services Canada Corporation is an Employer committed to the principles of equity in employment. We thank all applicants; however only those selected for an interview will be contacted.
- Don’t forget to check out our company profile on Great Place to Work; we are listed as the 38th best place to work in Canada for 2020.
- Please visit our LinkedIn page for more information on our company at Mercedes-Benz Financial Services Canada Corporation.

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