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Inside Sales Representative

5 months ago

Exeter, Canada Al-Mar Vinyl Full time

**Inside Sales Representative**

**Full-Time with the opportunity for promotion into Outside Territory Sales Representative**

**Location: Exeter, ON**

AL-MAR Vinyl Products was one of Ontario’s first distributors of maintenance free vinyl decking, railing, and fencing systems. Since 1997 we’ve been a leader in the Industry. We pride ourselves in being the first to develop or bring in new innovative products.

We operate out of a 3 acre property in Exeter, Ontario. Our factory is approximately 15,000 Square Feet. We use state of the art computerized routing equipment to ensure consistent quality and accuracy on each and every order.

AL-MAR has a large inventory of raw vinyl profiles that we fabricate into numerous styles of fencing and railing. We stock a number of decking products as well. We have a network of dealers throughout Ontario and are currently looking to expand that network. Our products are also available through contractors, home improvement companies, lumber stores and building material outlets.

**SUMMARY**

**RESPONSIBILITIES**
- Provide service to all walk-in and existing customers, in order to maintain and increase the company’s customer base and to achieve sales goals
- Support customer relationships with an established dealer network by using outstanding service skills and proactive sales techniques
- Assist with inbound phone calls enquiries
- Develop a thorough understanding of all customer businesses and advising on the best product solutions to accomplish their objectives
- Communicate and coordinate with Outside Sales representatives any issues with orders or customers in their area
- Work with Outside Sales representatives to deliver and maintain programs and services
- Ensure customer satisfaction
- Manage occasional difficult and emotional customer situations with a professional manner
- Keep showroom and work area tidy
- Contact customers with shipment status and customer order follow-ups
- Coordinate with Shipping/Customer Service the best service option to deliver on customer satisfaction
- Input credits and returns promptly and accurately
- Assist in Production Department as needed
- Work with Purchaser, to purchase non-stock materials and arrange for the pick-up or delivery of ordered items
- Assist with inventory control and communicate with Purchaser, to ensure stock is maintained in accordance with orders

**KNOWLEDGE, SKILLS AND ABILITIES**
- Sales experience with a background and knowledge in the residential construction industry is an asset
- Minimum of 2 years of exceptional customer service experience
- Dedication to serving customers promptly and with high level of care
- Strong organizational, time-management skills
- Demonstrated ability to anticipate customer needs
- Comfortable with conducting outbound phone calls to existing customers
- Above average performance with strong attention to details
- Good geographical knowledge of Ontario is an asset

Technical
- Able to quickly learn technical information specific to the building industry
- Working knowledge of residential construction is an asset

Other
- Very comfortable with Excel, Word, GMAIL; good keyboarding skills and computer skills
- Ability to communicate clearly both written and verbal
- Strong analytical and problem solving skills
- Flexible and Adaptable to change
- Aptitude for numerical calculations
- High School diploma or equivalent
- Ability to work as a team player and self-motivated to work independently in a fast-paced environment
- A positive attitude, confident, and desire to be the best
- Excellent English communication skills at a capacity to influence sales over the phone
- Valid Driver’s License
- Clean and tidy appearance

Salary will be commensurate with experience and qualifications. This full-time position includes a comprehensive company benefits package. Hours are Monday - Friday 40+ hours/week

Applicants must be legally entitled to work in Canada without sponsorship

We thank you for your interest however only those selected for an interview will be contacted

All resumes will be received in confidence

References may be requested

131 Thames Road West

Exeter, ON

N0M 1S3

By Fax to (519)235-2562

**Salary**: $20.00-$26.00 per hour

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Exeter, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- sales: 2 years (preferred)

Work Location: In person