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Server/bartender/host/hostess

3 months ago

Winnipeg, Canada Best Western Premier Winnipeg East- Sherwood's Lounge and Bistro Full time

**The Best Western Premier** is Winnipeg’s newest hotel opening September, 2019. We feature 141 guestrooms, a conference room with break-out rooms, a bistro / bar, expansive work-out facility, and an indoor pool with waterside and hot tub. Our 6 - story hotel will offer upscale decor throughout with a whimsical nod to the railway history found in East Transcona where we are located.

**“Culture Is What People Do Without Thinking”**. We are creating a different work experience for the for those who maybe new to the hospitality industry i.e. service champions who delight in exceeding guest’s expectations by creating a truly remarkable hotel visit. So, if you currently feel under-challenged and / or unappreciated and you want to take the lead in changing your situation, please read on.

Job Duties:

- Welcomes and greets guests with a warm friendly smile. Informs guests of specials and menu changes, makes suggestions, and answers questions regarding food, beverages, and service.
- Processes guests’ orders and ensures all items are prepared properly and in a timely manner. Communicates with host/hostess, bus persons, and kitchen staff to ensure guest satisfaction with the food and service.
- Observes diners to ensure guests are satisfied with the food and service and respond to any additional requests.
- Clears and resets table at the end of each course or upon completion of the meal.
- Prepares guest checks that itemize and total meal costs and sales tax.
- Follows food safety and handling procedures and compliance regulations as outlined by hotel standards and Federal, Provincial, and Local laws.
- Adheres to all hotel safety and security policies and procedures as outlined by hotel standards and Federal, State and Local laws.
- Maintains superior standards of quality, service, and cleanliness in the restaurant and service area. Consistently maintains a neat, organized, and clean workspace and uniform.
- Demonstrates a commitment to provide the best possible experience for guests, ensuring superior personalized service.
- May serve as cashier.
- Performs other duties as assigned by manager on duty.

Qualifications:

- Must have current food handling licenses/permits and maintain such licenses/permits.
- College diploma/degree in Hospitality
- Strong communication, organization, and problem-solving skills.
- Knowledge of principles, values, and processes for providing superior guest service.
- Knowledge of basic math.
- Ability to operate cash register.
- Ability to stay calm in stressful situations
- Ability to project a professional, friendly, and courteous image to guests.
- Ability to multi-task and be detailed oriented.
- Ability to work well under pressure in a fast-paced environment.
- Ability to work a flexible schedule, including weekends and holidays.

**Job Types**: Full-time, Part-time

**Salary**: $17.00 per hour

Expected hours: 8 - 30 per week

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care
- On-site parking
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Evening shift
- Holidays
- Night shift
- On call
- Weekends as needed

Supplemental pay types:

- Tips

Ability to commute/relocate:

- Winnipeg, MB R2C 3A8: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Open Availability (3:00 PM-11:00 PM),Weekend, weekday -On-Call Available to pick up dropped shifts

**Experience**:

- Full Service Servers: 2 years (required)
- Bartending: 2 years (required)
- fine dining: 2 years (required)
- Barista: 1 year (preferred)

Licence/Certification:

- Smart Serve, Food Safety, SIR or equivalent (required)

Work Location: In person

Application deadline: 2023-12-14