Technician

5 months ago

Ottawa, Canada Mercedes-Benz Ottawa Full time

**Summary**

The Technician is responsible for diligently maintaining, repairing and servicing customer vehicles to ensure both customer safety and satisfaction while contributing to overall departmental success. A key priority for a Technician is to instill brand loyalty and ensure a positive customer service experience.

The Technician has excellent communication skills and is able to listen and discern as well as execute all requirements in the Service process. The technician can focus on the big-picture without missing any of the details and delivers results. They continually strive to become an expert in their field so that the service provided is above customer expectations.

A Technician upholds the dealerships’ standards and values so that the customer is fully satisfied through every interaction with the service department. As a team player, the Technician fosters positive relationships with personnel in all areas of the dealership.

**About Us**:
Mercedes-Benz stands as a symbol of excellence, innovation, and luxury in the automotive industry. As one of the world's premier automotive brands, we pride ourselves on delivering unparalleled quality and service to our customers. We are currently seeking a skilled and experienced Technician to join our team and contribute to our legacy of excellence.

**The Details**

**Be detail and task-oriented**
- Perform vehicle maintenance and repairs.
- Diagnose the source of any malfunctions and perform repair.
- Examine vehicles to determine if additional safety or service work is required.
- Provide written and digital, prioritized quotes for necessary additional work.
- Explain procedures and repairs directly to the Service Advisor.
- Perform road tests.
- Perform safety inspections.
- Review and analyze actions regularly to determine how to better utilize time and plan more effectively.
- Encourage compliance with applicable laws and regulations.

**Be a strong communicator**
- Update the Service Consultant throughout the service process (eg. when there is an issue, when the car goes to detailing for a car wash, when the work is completed).
- Using strong written communication skills, clearly and concisely document findings throughout the service process.

**Commit to the Dealership Brand**
- Complete the training offered by the dealership.
- Stay up-to-date on all training programs.
- Possess a strong product knowledge.
- Possess a strong aptitude of technical/mechanical repairs.
- Be knowledgeable about new features and updates.
- Be a champion for delivering excellent service at all times.
- Actively maintain the cleanliness of personal and team workspaces.
- Maintain a high level of professional appearance.

**Develop and maintain full knowledge about the Industry**
- Keep up to date with products, accessories, prices, and key features of major competitors.

**Specific Skills**
- Strong aptitude of technical/mechanical repairs.
- Strong product knowledge.
- Excellent time management skills.
- Excellent customer service skills.
- Effective written communication skills.
- Excellent interpersonal skills with an engaging and upbeat attitude.
- Excellent verbal communication.
- Organized and an attention to detail with the ability to document customer needs.
- Ability to work in a team environment to achieve common goals.
- Flexible and open to change; take on special tasks as needed.
- Ability to manage customer complaints and to solve difficult problems.
- Results-oriented and accountable.
- Able to operate manual and automatic transmissions.
- Basic computer skills.

**Education & Experience**
- College Diploma or Trade School Certificate in Automotive Studies, or equivalent.
- Minimum of 2 years of experience as an automotive technician
- Strong knowledge of automotive systems and components
- Experience working with Mercedes-Benz vehicles is preferred but not required
- Excellent problem-solving skills and attention to detail
- Ability to work independently and as part of a team
- Valid driver's license and clean driving record

We Offer:

- Full benefits dental, medical
- Aggressive bonus plan
- RRSP matching
- state of the art facility

**If you are passionate about automotive technology and dedicated to delivering the highest level of service, we want to hear from you Please submit your resume and cover letter detailing your experience and why you would be a great fit for this position.**

**Join us at Mercedes-Benz Ottawa Downtown and be part of a team that sets the standard for excellence in the automotive industry

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