Tailor / Seamstress

3 weeks ago

North York, Canada Andrews Full time

**Nature of Role**

The role is led by a customer-first mentality and demands strong skills as well as experience in clienteling and customer service excellence. Skills and experience are supported by structured problem solving, planning, organization skills, and an innovative, collaborative, and cross-functional mindset. These principles must be maintained within the fast-paced operational environment.

**Context**

Andrews is on a strategic journey to deliver a best-in-class customer experience that is driven by our transition to an omnichannel business and operating model. Our Alterations team performs an essential role with their passion for the ultimate customer experience, and the perfect tailoring every time, ensuring our customers feel completely catered for.

The Andrews Seamstress/Tailor is:

- An expert in their field who cares about people
- Respects and is sensitive to people’s needs
- Has a can-do attitude

**Tailoring Operations**
- Communicate effectively with customers and develop customer relationships
- Follow the Andrews policies and procedures
- Follow the policies and procedures established in the Andrews alteration workrooms
- Utilize your expertise to make alteration decisions during customer fittings
- Provide exceptional customer service throughout
- Maintain a clean and safe work environment
- Support company/store and department initiatives

**Competencies, Technical Skills and Knowledge**:

- Minimum of 3 years seamstress/tailoring experience in high-end merchandise
- Ability to sew a wide range of garments for primarily female clients
- Possession of strong technical background in specialty skills such as: leather, knits, double face, beading, fine tailoring, buttonholes, etc.
- Pressing and spotting skills.
- Knowledge of Alterations industry including fabrication and styling of luxury merchandise.
- Experience with steam tables and sergers

**What you can expect**:

- Competitive salary and benefits package
- Flexible work environment that allows for work-life balance

Flexible Language Requirement:

- French not required

Ability to commute/relocate:

- North York, ON: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- tailoring: 3 years (preferred)

Work Location: In person

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