IT Technician

Single Women In Motherhood (S.W.I.M.) Training Program is a not-for-profit organization that supports single mothers in achieving their full financial, emotional, and intellectual potential. SWIM has been a pillar in the London Middlesex Community for almost 20 years and has worked with over 1,000 single mothers. As a not-for-profit agency, SWIM relies on the commitment and dedication of its volunteers. SWIM is now looking to expand its team of Volunteers

SWIM Is committed to promoting, providing and protecting a positive, supportive and safe environment for all its members. We aim to equip every member of the organization with the tools, knowledge and safe environment to operate free of phobias and discrimination. We as an organization are committed to provide an anti-racism environment and the elimination of systemic discrimination.

**Position Description**:We are seeking a highly motivated and experienced **IT Technician** to join our team (VOLUNTEER)

**A IT Technician will be responsible for**:

- Escalate tasks where appropriate and respond to issues quickly
- Maintaining and monitoring the current IT infrastructure
- Assisting with software installation and upgrades
- Managing and maintaining hardware and software assets
- Review and identify areas of improvement in the procurement process
- To carry out other reasonable tasks related to IT
- Support with IT-related tasks such as setting up workstations and printers and troubleshooting any IT issues

**Requirements & Skills**:

- Competent with products from the Microsoft Office Suite
- Previous Customer Service experience
- Knowledge of Microsoft-based operating systems
- Good communication Skills both face-to-face and virtually
- Ability to work both in a team and individually.
- Attention to detail
- Excellent organizational skills
- Knowledge of System Admin centres (desirable)

**Education**:

- A completed Bachelor’s degree or post-secondary diploma in IT or other related field
- A minimum of 1-3 years experience

**To be successful in this role** you will be collaborative and an effective communicator with an attention to detail and the ability to prioritize workloads effectively.

**Job Type**: Part-time

**Salary**: $1.00-$2.00 per year

Flexible Language Requirement:

- French not required

Schedule:

- Day shift

Work Location: In person