Operations Manager

2 months ago

Medicine Hat, Canada Southland Transportation Full time

**Operations Manager**

The Medicine Hat Operations Manager role is a hands-on position that requires a strong knowledge of transportation and geographic areas. The primary business is school busing and some charters. The manager is required to oversee operations, safety, and training, while staying abreast of maintenance activities.

**Principal Duties and Responsibilities**:

- Provide leadership and direction to key departments: Operations, Safety, and Training
- Maintain awareness of current industry trends and changes
- Assist in the development of operational budgets and forecasts
- Review monthly financials and report on variances
- Investigate and initiate change to improve operations systems and procedures
- Recruit, manage, supervise and direct personnel
- Supervise and delegate responsibilities of personnel, ensuring all routes are covered in the most equitable and efficient manner
- Assist with driver performance issues by supervising and supporting the training officer(s)
- Work closely with the maintenance department to ensure adequate numbers and sizes of units are available to cover all routes
- Set-up and input data for driver payroll
- Prepare monthly billing
- Attend safety meetings
- Handle public and driver inquiries, negative or complimentary, demonstrating empathy and professionalism
- Establish and maintain relationships with current and future clients
- Adhere to company Core Values, and achieve its Strategic Goals

**Requirements**:

- 3+ years operations and management experience with strength in decision making
- Experience with profit/loss analysis
- Budget creation and management experience
- Familiarity with the people transportation industry
- Ability to manage multiple contracts
- Expertise in organizational planning and problem solving
- Knowledge of provincial and federal laws & regulations pertaining to industry requirements
- Knowledge of WCB and Occupational Health & Safety regulations
- Knowledge of budgeting and financial statements
- Exceptional organizational, analytic problem solving, and diplomacy skills
- Excellent communication skills with the ability to interact professionally while exhibiting confidentiality and tact
- Proficiency in Microsoft Office

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Relocation assistance
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Work Location: One location

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