Hospitality Manager

1 week ago

Surrey, Canada Baptist Housing Full time

**The Opportunity**

**About The Role**

We are seeking an experienced Hospitality Operations Manager to lead and oversee all aspects of our contracted hospitality services. Reporting to the Director of Operations, you’ll be the key ambassador of Baptist Housing’s hospitality vision, fostering positive relationships and aligning our outsourced hospitality services with our values. This role ensures that high-quality dining and housekeeping services are provided seamlessly across our Independent Living, Assisted Living, and Long-Term Care communities. The Hospitality Operations Manager will collaborate closely with our hospitality partner to maintain service standards and drive excellence in resident experience.

In this position, you will perform comprehensive operational audits, including food and cleaning audits, and oversee financial performance across the portfolio. Leading with a servant heart, you will work directly with our hospitality partners to address any concerns or issues that arise, ensuring prompt resolution. Leading regular hospitality management meetings with a diverse range of stakeholders, you will ensure that hospitality operations consistently meet service level agreement standards. Your leadership will enhance our residents’ experience and bring our vision to life through exceptional service delivery.

**Key Responsibilities**
- **Financial Management**: Analyze and manage complex budgets across multiple properties, ensuring alignment with organizational goals.
- **Operational Oversight**: Supervise hospitality services, including dining, housekeeping, and external collaborations, across a diverse portfolio of properties.
- **Strategic Planning**: Develop and implement operational strategies to improve efficiency and reduce costs without compromising quality.
- **Team Leadership**: Provide coaching to site managers, fostering a culture of excellence and collaboration.
- **Site Visits**: Conduct regular visits to ensure quality and service standards are consistently met.
- **Compliance & Audits**: Oversee adherence to operational and financial standards, conducting regular audits as needed.

**Requirements**:

- Proven experience in hospitality management across multiple properties or large-scale operations.
- Strong financial and budgeting acumen, with a track record of managing complex budgets effectively.
- Demonstrated ability to streamline labor schedules and optimize operational costs.
- Excellent communication skills, with the ability to lead tough conversations and provide actionable coaching.
- Flexibility to travel extensively across regions.
- Certification with CSNM (Canadian Society of Nutrition Management) is an asset.
- Experience with resident-focused care or service delivery is a plus.

**About You**

You are a compassionate leader with a heart for service, embodying Baptist Housing’s values through your everyday actions. With a resident-focused approach, you go beyond service to genuinely care about creating a positive experience for residents, families, and team members alike.

Your strengths and expertise include:

- Multi-Site Experience: Skilled at managing hospitality services across multiple locations, ensuring operational consistency and excellence.
- Financial Expertise: Proficient in interpreting complex financial reports, integrating data with organizational systems, and making strategic, stewardship-focused decisions.
- Senior Living Knowledge: Deep understanding of the unique needs of senior living communities, enabling you to anticipate and exceed expectations.
- Partnership Building: A natural at fostering collaborative environments and building strong partnerships with Baptist Housing’s hospitality partner.
- Travel Readiness: Willing and able to travel extensively, engaging directly with on-site teams and overseeing operations.

**Compensation & Benefits**

We offer a competitive compensation package, featuring a yearly salary range between $90,000 and $105,000. Your comprehensive benefits include employer-paid extended health and dental coverage, along with a generous four weeks of vacation. Additionally, we provide RRSP matching contributions and support for your ongoing professional development.

**Baptist Housing Careers**

Our Promise

At Baptist Housing, every day is an opportunity for you to help our seniors experience life well in supportive communities. As a member of our team, you can experience a fulfilling career while working in a collaborative environment where support for you is prioritized. Joining Baptist Housing means becoming a part of a committed and compassionate team that strives to create a warm and relational community where you can confidently bring your whole self to work, knowing that your contributions are valued and recognized. Our people and our values are what set us apart, and together we make a meaningful difference in the lives of our residents.

Why Work at Baptist Housing?
- Meaningful Service: Your work matters You

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