Housekeeping Room Attendant

9 hours ago

Saskatoon, Canada Saskatoon Inn & Conference Centre Full time

**Principle Purpose of Job**:
The Room Attendant will be responsible for providing for the comfort of guests of the hotel by ensuring that guest rooms and public areas are clean and properly presented. The Room Attendant promotes a positive image of the property to guests, and must be pleasant, friendly and able to address problems or special requests.

Core Competencies
- Guest Focus
- Communication
- Energy & Stress
- Team Work
- Quality Orientation
- Problem Solving
- Accountability and Dependability
- Operating Equipment
- Ethics and Integrity

**Key Job Responsibilities**:

- Efficiently clean assigned number of rooms per day keeping within departmental standards.
- Ensure all assigned service areas are clean and tidy at all times including disposing of all rubbish appropriately.
- Ensure all assigned areas are kept clean, safe and hygienic.
- Ensure additional cleaning programs are undertaken as directed and to the performance standards required.
- Pack and replenish trolleys to the required standard at the end of each shift, therefore minimizing lost time at the start of each shift.
- Ensure housekeeping trolleys are neat and tidy at all times.
- Advise Supervisor/Manager of any stock shortages, therefore minimizing delays in servicing rooms.
- Respond to guests and staff inquiries, requests and complaints in a prompt and courteous manner.
- Take personal responsibility to ensure maximum guest satisfaction at all times.
- Place all soiled linen in appropriate storeroom as soon as removed from guest room.
- Ensure all lost property items left in guest rooms are recorded on the worksheet and handed in to the Supervisor/Manager at the end of the shift.
- Secure guest rooms, ensuring all doors and windows are closed when room clean is complete.
- Complete start and finish times for each room cleaned on worksheet.
- Ensure all maintenance and safety hazards are promptly reported to the Supervisor/Manager to minimize hazard risk and ensure a high level of guest satisfaction at all times.
- Take personal responsibility for equipment, ensuring it is operated correctly and secure at all times.
- Ensure grooming, hygiene and safety procedures are maintained according to Policy and procedures.
- Maintain an up to date knowledge of all chemicals and cleaning products, and the correct handling procedures.
- Promote and encourage a strong team work ethic.
- Attend departmental huddles, training, meetings etc. as directed by the Supervisor/Manager ensuring all relevant information is passed on.
- Report any unusual or suspicious persons/activities happening in the area of security to the manager, therefore looking after the welfare and safety of both staff and guests.
- Strip and remake beds with Fresh Linen in every room.
- Empty wastebaskets.
- Wipe all window sills, doors, and walls when needed, as well as light switches.
- Vacuum every room. spot cleaning stains.
- Dust all furniture and fixtures - including headboard, lamps, and desk mirror.
- Report any maintenance issues including burned out light bulbs.
- Put stationary in folder along with pens and places in desk drawer.
- Make sure both telephone books are stored underneath night stand as well as internet cable (neatly tied up) in desk drawer.
- Wipe mirrors and all vanity fixtures down in bathroom.
- Check heating and air condition thermostat.
- Make sure alarm clock is not set for alarm.
- Check under bed, drawers, and closet for left behind articles and or trash.
- Change mattress pads, blankets, or bedspreads when needed.
- Clean and Sanitize toilet - and around toilet/behind toilet - sanitize showers and or tubs - removes all mildew and soap scum.
- Wipe down shower walls.
- Clean sink and fixtures.
- Remove all hair from bathroom floor as well as cleans bathroom floor with cleaning agent.
- Restock all terry, soap, glasses, comment cards, coffee and other room amenities.
- Clean coffee pots when needed, ensure pots are plugged in.
- Vacuum hallways as directed.
- Responsible for neatness and organization of housekeeping areas.
- Responsible for replacing and reporting missing items in room such as remote control, do not disturb sign, and luggage racks etc.
- Remove trash to service area and place in trash can provided.
- All dirty dishes or glassed need to be placed in bus tub in service areas
- Clean and sanitize phone - make sure the card on the phone is in good shape - replace if needed
- Arrange furniture following use by guests
- Deliver and retrieve items on loan to guests e.g. iron and ironing boards
- Ensure security of guest rooms and privacy of guests
- Perform rotation cleaning duties (e.g. steam clean carpets) as required
- Perform duties of House Person and Laundry Attendant as required.
- Any other duties as assigned by Housekeeping Supervisor or Executive Housekeeper.

**Requirements**:

- Takes pride in providing exceptional customer service to our guests
- Strong work ethic and positive team attitude
- Goal oriented and enjoys being

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