Service Advisor

3 weeks ago

Cranbrook, Canada Cranbrook KIA Full time

**Responsibilities**:

- Greet customers in a friendly and professional manner
- Actively listen to customer concerns and provide recommendations for service and repairs
- Promote the sale of vehicle service contracts and other related products
- Provide accurate quotes for service and repairs
- Schedule appointments and coordinate with the service department to ensure timely completion of work
- Follow up with customers to ensure satisfaction with the service received
- Document all customer interactions and transactions accurately in the dealership's database
- Maintain a thorough knowledge of the dealership's services, products, and promotions
- Stay current with industry developments and new technologies

**Requirements**:

- High school diploma or equivalent
- At least 2 years of experience in a customer service role
- Previous experience as a Service Advisor or in a similar role is preferred
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Strong computer skills and proficiency in dealership management software
- Valid driver's license and clean driving record

We offer:

- Competitive salary and benefits package
- Opportunity for advancement within the company
- A dynamic and supportive work environment
- Ongoing training and development opportunities

Cranbrook KIA is an equal opportunity employer and welcomes applicants from diverse backgrounds to apply.

**Job Types**: Full-time, Permanent

**Salary**: $45,000.00-$100,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Store discount
- Vision care

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay
- Commission pay

Ability to commute/relocate:

- Cranbrook, BC: reliably commute or plan to relocate before starting work (required)

**Experience**:

- service advisor: 2 years (required)
- Customer service: 2 years (required)

Work Location: One location

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