![Prefera Finance](https://media.trabajo.org/img/noimg.jpg)
Customer Service Team Lead
4 weeks ago
Are you the type of person who enjoys problem solving, while completing a variety of meaningful tasks and providing superior customer service while mentoring other team members? Look no further
Prefera Finance is in search of a driven, motivated, enthusiastic, positive can-do attitude, team player who thrives in consistently delivering exceptional customer service and experiences to join our fast-growing team in the consumer finance industry as a full time Customer Service Team Leader
**Responsibilities**:
- Provide superior customer service by addressing a variety of customer concerns and escalations
- Train new and existing team members
- Create/update team schedules
- Coach, mentor team members
- Update and/or create policies and procedures
- Support team members with their various tasks and ensure KPI’s targets are being met.
- Follow up with customers and insurance companies to process insurance loss payouts
- Contact Insurance/Warranty companies with regards to warranty cancellation refunds
- Take appropriate action(s) on Creditor packages, provide direction with Proof of Claims relating to Consumer Proposals and Bankruptcies
- Support updating credit bureau information details if discrepancies are present
- Leave accurate notes on all accounts worked via our internal platform
- Act as primary team point of contact and bridge departmental gaps.
**Skills/Abilities**:
- Strong negotiation & problem-solving skills
- Attention to detail
- Identify gaps, create action plans
- Intermediate computer skills
- Self starter, multi tasking
- Strong decision-making skills
- Excellent communication skills
- Excellent customer service and phone etiquette
- Ability to work in a fast-paced environment
- Fluent writing and speaking in English (French/Bi-Lingual is considered an asset)
- Credit knowledge is an asset
**Qualifications**:
- Previous work experience in a call-center work environment/equivalent
- General understanding of RSLA/PPSA lien registration experience
- Previous leadership experience in providing excellent customer service
- Previous financial collection experience is considered an asset, but not required
- Diploma/Certificate in related industry is an asset, but not required
- Knowledge in Microsoft Office, previous work experience with Excel is an asset
**Shift Times**
- 8-hour shift
- anywhere in between Monday to Friday 9:00 PM to 7:00 PM
**Perks**:
- Company Benefits (Health and Dental)
- 3 Weeks vacation
- RRSP Contributions/Company matching
- Great location near major highways
- Positive Culture & amazing team
- Occasional team lunches
**Job Type**: Permanent
Pay: $55,000.00-$60,000.00 per year
**Benefits**:
- Casual dress
- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Vision care
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- Toronto, ON: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you have a general understanding of RSLA/PPSA lien registration experience?
**Experience**:
- leadership: 2 years (required)
- Customer service: 3 years (required)
**Language**:
- French (preferred)
Work Location: Hybrid remote in Toronto, ON
-
Customer Service Representative
7 days ago
Toronto, Canada Customer Service Representative Hub Full timeWe are seeking a dedicated Live Chat Support representative with 0-5 years of experience to join our team. The ideal candidate will be responsible for providing exceptional customer service through live chat, assisting our readers and subscribers, and maintaining our reputation as a market leader. Responsibilities Provide prompt and professional responses...
-
Customer Service Representative
6 days ago
Toronto, Canada Customer Service Representative Hub Full timeWe are seeking a dedicated Live Chat Support representative with 0-5 years of experience to join our team. The ideal candidate will be responsible for providing exceptional customer service through live chat, assisting our readers and subscribers, and maintaining our reputation as a market leader.ResponsibilitiesProvide prompt and professional responses to...
-
Customer Service Support Team Lead
1 week ago
Toronto, Ontario, Canada International Executive Service Corps Full timeKey ResponsibilitiesLead and coordinate daily activities of the assigned team, estimating volume levels and arranging workflow accordingly.Respond to telephone and email inquiries, properly documenting call conversations on specific accounts.Provide Legendary Service to all customers, reporting any suspicious activity to company leadership.
-
Customer Service Team Lead
1 week ago
Toronto, Ontario, Canada FitTrack Full timeAbout FitTrack / Hume Health We are a fast-growing, innovative company in the health tech space, committed to delivering an exceptional customer experience. Our mission is to provide top-notch support to our customers, and we're looking for a seasoned professional to lead our offshore customer service team. Role Overview As a Customer Service Manager, you...
-
Coordinator/team Lead
4 weeks ago
Toronto, Canada TEAM DFF Full timeCoordinator/Team Lead Role and Responsibilities The Coordinator/Team Lead is responsible for the daily operations of the home. Leading a small team of personal support workers supporting a young man in his own home. You are responsible for attending to hiring, training, supervising and leading a team of dedicated associates and staffing supports. The...
-
Customer Service Team Lead
3 weeks ago
Toronto, Canada VGW Full time**Customer Service Team Lead** **VGW is a fast-growing technology company and creator of market-leading online social games. With offices across Australia, USA, Canada, Malta and the Philippines we are on a mission to** be the biggest gaming company in the world!** **Due to major growth we are expanding our Customer Service team in Toronto and currently...
-
Customer Service Team Lead
4 weeks ago
Toronto, Canada VGW Full timeVGW is a fast-growing technology company and creator of market-leading online social games. With offices around the globe, we're on a mission to be the biggest gaming company in the world! Due to major growth we are expanding our Customer Service team in Toronto and currently looking for a Customer Service Team Lead to join the team. As the Customer...
-
Customer Service Team Lead
2 weeks ago
Toronto, Canada Bally's Canada Full time**Who we are?**: Bally's Corporation is a global casino-entertainment company with a growing omni-channel presence. It currently owns and manages 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and has access to OSB licenses in 18 states. It also owns Bally's Interactive International, formerly Gamesys Group, a leading,...
-
Customer Service Team Lead
2 weeks ago
Toronto, Canada Bally's Interactive - Toronto Full time**Description**: **Who We Are?**: Bally's Corporation is a global casino-entertainment company with a growing omni-channel presence. It currently owns and manages 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and has access to OSB licenses in 18 states. It also owns Bally's Interactive International, formerly Gamesys...
-
Customer Service Team Lead
1 week ago
Toronto, Ontario, Canada Bwalk Full timeWe are seeking a highly skilled Remote Contact Centre Team Lead to join our team at Boardwalk. As a vital support to our Operations team and our current, previous, and future Resident Members, you will be responsible for effectively solving customer concerns, complaints, and inquiries.About This RoleThe successful candidate will possess strong written,...
-
Inbound Customer Service Representative
4 weeks ago
Toronto, Canada Zedd Customer Solutions Full time**COMPANY: ZEDD Customer Solutions** In June 2010, Zedd Customer Solutions, a proudly Canadian owned and operated outsource call center service provider was co-founded by four of Canada’s most recognized call center industry professionals. Zedd believes delivering an excellent customer experience is about execution and uncompromised attention to detail...
-
Executive Customer Service Team Lead
6 hours ago
Toronto, Ontario, Canada Scotiabank Full timeJob OverviewWe are seeking a seasoned Executive Customer Service Team Lead to join our team at Scotiabank. This is an exciting opportunity for a skilled and experienced professional to leverage their leadership skills, coaching abilities, and industry knowledge to drive customer satisfaction and employee engagement.
-
Toronto, Canada CMLS Financial Full time**Team Lead, Customer Care, Residential Servicing**: **Salary**:$60,000 - $70,000/yr**: **Toronto, ON or Calgary, AB**: CMLS Financial is looking for a Team Lead, Customer Care to join our growing team. The Team Lead, Customer Care, will work closely with the Manager, Customer Experience, and is responsible to provide operational and leadership excellence...
-
Team Lead, Customer Experience
3 weeks ago
Toronto, Canada Roadpost Full timeHaving recently launched internationally, ZOLEO Inc. is looking for an exceptional Team Lead to join the Customer Experience team. A joint venture between two leaders in the mobile satellite sector, Roadpost Inc. of Toronto, Canada and Beam Communications of Melbourne, Australia, ZOLEO has met with early success winning multiple innovation awards and...
-
Customer Care Team Lead
2 weeks ago
Toronto, Canada Menkes Developments Ltd. Full time**Overview**: We are seeking a dedicated Customer Service Team Lead to join our dynamic team. The primary purpose of the role is to act as the lead representative of the on-site Customer Care Team providing technical support to both Team members and responding to purchasers in accordance with the Company’s standards of customer...
-
Customer Engagement Team Lead
2 weeks ago
Toronto, Canada Onlia Full time**Onlia’s mission: Bring clarity to Insurance** Onlia offers innovative digital insurance and a telematics app that incentivises good driving to the Ontario market. Onlia’s mission is to bring clarity to insurance and simplify consumer’s relationship with their insurance company through a digital experience, and best in class customer service....
-
Team Lead, Customer Care
4 weeks ago
Toronto, Canada Roadpost Full timeCompany Overview Roadpost is a leading provider of mobile satellite solutions, and the partner of choice for thousands of individuals that work or travel beyond the limits of terrestrial or cellular coverage. From private and public sector employers who need to connect and protect employees at remote worksites, to backcountry adventurers and...
-
Customer Experience
4 days ago
Toronto, Canada Techtronic Industries Canada, Inc. Full timeAt TTi, people come for the opportunity and stay for the culture! Job Description Summary Position: Customer Experience Team Lead Reports to: Customer Experience Manager Location: North York, ON (Head Office) Level: L3 Job Description: TTI is a world-class leader in design, manufacturing, and marketing of power tools, outdoor power equipment, and...
-
Team Lead, Customer Support
4 weeks ago
Toronto, Canada Achievers Full time**Overview**: - The Team Lead of Customer Support is a highly motivated, customer and people-oriented individual who is passionate about Achievers’ experience and being a leader of people! Our Global Customer Support team guarantees the highest level of excellence to ensure that our program administrators and internal stakeholders rave about our services...
-
Customer Service Lead
2 days ago
Toronto, Ontario, Canada VetCare Canada Full timeVetCare Canada is seeking a Customer Service Lead to join our team. As a key member of our customer service team, you will be responsible for greeting and assisting customers with technical and product questions, order fulfillment, order changes, and payments.The ideal candidate will have a strong background in customer service, with excellent communication...