Assistant Store Manager I
2 months ago
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.
Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what’s possible.
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit **Our People **page to learn more about Tapestry's commitment to equity, inclusion, and diversity.
The Assistant Store Manager at Coach demonstrates a high level of business acumen; delivering sales results through employee development and mentorship. Embodies a strategic mindset to deliver operational efficiencies. Ensures Coach’s standards and competencies are top of mind. They serve as a true utilitarian player; possessing the ability to adapt to all roles within the store’s environment. Sample of tasks required of role: SALESUnderstands organizational objectives and makes decisions in partnership with the Store Manager that align with Company priorities and valuesDevelop sales strategies, initiatives and growth across all categories; communicates goals to the team, tracks store’s performance at all times and achieves salesProductivity Management: holds the management team accountable for personal productivity and management contributionDevelops clienteling strategy; implements and monitors over time, to achieve business goals and objectives in partnership with the Store ManagerUnderstands changes in market with potential impact on business performance and supports the execution of sales strategies/tacticsBrings best self to work through Coach’s Guide to Style; ensures all associates follow expectationsActs as brand ambassador in the market/mall to drive loyalty and business (i.e. charity events, local associations, mall initiatives)Resolves customer issues in a timely manner while being solution-oriented and forward thinking; partners with the Store Manager and/or District Manager as neededDevelop team to build long-term relationships with customers to drive businessTakes initiative; has a high level of ownership and accountability for results of self and othersWorks directly with the Store/District Manager to protect and drive the needs of the businessEnsures all daily tasks are completed without negatively impacting service of Coach standardsApproaches challenges in direct and timely manner and takes action to course correct in the moment, when appropriateBuilds trusting relationships with peers and team; acts as advocate for the BrandWelcomes feedback and adapts behaviors; creating short and long-term goals to achieve personal metrics and store performanceDelegates and empowers othersCreates enthusiasm and positivity for a shared vision and missionRecognizes and values individual performance OPERATIONS:Evaluates performance of all team members and provides consistent and timely feedback; creates and modifies action plans for the continuous development in partnership with the Store ManagerResolves performance problems using appropriate communication, coaching and counseling techniquesAdheres to all retail policies and procedures including POS and OperationsLeverages / understands Coach’s tools and technology to support Service and Operations of storeRecruits, interviews on-boards and works closely with Store Manager on strategies to maintain top-talent; while creating a talent benchManages daily operational tasks according to Coach standards including selling and service expectations, operations, payroll, human resources and loss preventionDemonstrates strong business acumen; strategically forecasts in partnership with Store Manager, plans and budgets to the needs of the business (i.e. payroll, staffing, scheduling, merchandising)Interacts and communicates with Lead Supervisor and Store ManagerMaintains interior and exterior upkeep of building with partnership from the corporate office; communicating needs to ensure esthetic and safety requirements are metAdheres to all retail policies and procedures including POS and OperationsLeverages and understands Coach’s tools and technology to support Service and Operations of store
**Our Competencies for All Employees**
- **Courage**: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
- **Creativity**: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
- **Customer Focus**: Is dedicated to meeting the expectatio
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