Support Services Worker

4 weeks ago

Vancouver, Canada The Salvation Army Belkin House Full time

**POSITION: Support Services Worker**

**Casual, On-call**

**FACILITY : Belkin House**

**LOCATION: Vancouver**

**Job No. 1639**

**RESPONSIBILITIES**
- To conduct oneself in a pleasant, professional, client and staff focused manner
- To assist and support clients, community and staff; fielding basic inquiries, providing information, guidance internal referrals within the framework of established policies and procedures
- To assist residents to understand, and ensure they comply with, the various restrictions of the facility in a firm but polite and diplomatic manner
- To provide basic problem solving and dealing with problem clients and individuals requiring discipline, without force, in a quiet and efficient manner
- To participate in facility or professional group seminars and staff meeting to increase knowledge and program development as required
- As assigned:

- answer main switchboard and ensure that all telephone calls are answered and redirected in a proper, polite and helpful manner
- monitor computerized security and camera systems for the safety and security of the staff and residents
- handle cash, issue receipts and perform basic clerical functions and data-entry
- conduct rounds / physical checks of the building to ensure staff, resident and facility safety and security according to established policy
- To perform emergency services communication (police, fire, ambulance) and to perform functions outlined in the fire plan and safety procedures, helping to ensure the safety of staff and residents
- To prepare "Occurrence Reports", logs, data entry and statistics as required, according to policies and procedure
- To maintain awareness of any problems (medical, behavioural, or other) experienced by clients and report pertinent information in desk log and to supervisor
- Perform other related duties as required

**QUALIFICATIONS**
- Completion of Grade 12 or the equivalent education, training and experience
- Current First Aid/CPR training and willingness for Non-Violent Crisis Intervention training
- Proven understanding of addiction issues, mental health issues & homelessness
- A mature individual, who is willing to work alongside the Belkin House Mission
- Strong interpersonal behavioural skills with the ability to maintain confidentiality
- Previous experience in shelter, security and/or hospitality industries
- A proven ability to handle and record cash transactions
- To submit to an enhanced security screening
- Strong written and oral communication skills
- Base knowledge of Privacy issues
- Ability to maintain confidentiality
- Ability to lift 30 lbs

**OTHER CONDITIONS / REQUIREMENTS**
- Successful obtainment of Enhanced Reliability Status Security Clearance
- Successful obtainment of the Criminal Record Check clearance through the Criminal Records Review Program
- Successful obtainment of clearance through The Salvation Army Child Abuse Registry

**ADDITIONAL INFORMATION**:
This position is a security-related position that requires one to work in a stressful environment, often dealing with clients and community in crisis situations brought about by diverse problems. The ability to function independently, frequently under pressure whilst managing multiple concurrent tasks including emergency situations is an on-going expectation of this position.

**SALARY**: Per Collective Agreement

**TERMS **:Casual, On-call

**HOURS**: 0 to 40 hours/week

**DAYS & TIME **:Sunday to Saturday*
- *Applicants must be available to work a variety of shifts, including days, evenings, overnights, statutory holidays, and weekends as per Collective Agreement. Schedules are prepared in advance, and notice is given for shifts in advance._

**No. of VACANCIES **:4

Interested applicants must respond in writing by **April 02nd, 2023 by 4:00p.m. **and quote **Support Services Worker (Job No. 1639)**

**PLEASE NO PHONE CALLS**

**Job Types**: Permanent, Casual

**Salary**: From $23.00 per hour

**Benefits**:

- Discounted or free food
- Employee assistance program

Flexible Language Requirement:

- French not required

Schedule:

- 10 hour shift
- 12 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- On call
- Overtime
- Weekend availability

Supplemental pay types:

- Overtime pay

Work Location: In person

Application deadline: 2023-04-02
Expected start date: 2023-04-04

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