Principal Delivery Manager

3 weeks ago

Toronto, Canada SAP Full time

**We help the world run better**

**COMPANY DESCRIPTION**

SAP decided to combine and harmonize all SAP Sovereign Cloud offerings, establishing an end-to-end process for the Public Services and regulated industries. The business unit SAP Sovereign Cloud Delivery & Operations is within the Board area Product Engineering closely collaborating with across all Board areas to establish a harmonized, scalable, and consistent offering with transparent and standardized deliverables to the target market.

**YOUR FUTURE ROLE**

**EDUCATION AND QUALIFICATIONS/ SKILLS AND COMPETENCIES**
- A minimum of 10 years of comprehensive software delivery experience and cloud operations experience, spanning across strategic account management, business development, global operations, commercialization, and customer success
- Strong knowledge on SAP Cloud portfolio and offerings with experience in global delivery execution
- Demonstrated experience in managing delivery teams within an ITIL framework with a key focus on SLA adherence, continuous improvement and account upsell/expansion
- Experience with executing transition to support processes
- Demonstrated ability and readiness to successfully lead in businesses and/or functions that require high degrees of cross-organizational interaction and collaboration
- Demonstrated experience of managing delivery of 3rd party partner organisations
- Excellent leadership skills; Experienced in developing, motivating, and managing high-performing international teams across cultures and geographies
- Promotes a culture of trust, feedback, transparency, and values diversity, high integrity, and ethical behavior
- Strong methodological, problem-solving and conceptual skills paired with analytical thinking
- Organizational talent and team player with the ability to extend trusted relationships with additional key stakeholders on top of a well-established internal and external network
- Business knowledge of the SaaS and IaaS markets, including a deep understanding of SAPs Cloud portfolio and offerings, along with market insights and competitive knowledge
- Understanding of Commercial Contracts, Back to Back Agreements and the ability to participate in commercial discussions
- Demonstrated experience in leading/participating in change initiatives at a regional or global level
- Fluent in English spoken and written
- Result-driven, persistence, self-motivation, and willingness to work under pressure
- Ability to communicate at C-/Executive-level (with high attention to detail)
- Degree in business administration or applied sciences desirable
- ITIL certification or demonstrated experience working within an ITIL framework

**SAP'S DIVERSITY COMMITMENT**

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 377078 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

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