Parts & Service Advisor

3 weeks ago

Chilliwack, Canada Extreme Boat Sports Full time

**Extreme Boat Sports **is part of the **Olympic Auto Group**, with over 30 dealerships, across Canada and the US, and more than 750 team members strong. We are looking for a client focused **Parts / Service Advisor **to join our team to help provide an exceptional experience for our clients.

In this customer focused role, you will be responsible for:

- Meet and greet service customers promptly in a professional and courteous manner.
- Maintain CSI
- Inspect marine vehicles and refer to service history to accurately identify and verify customer’s service needs.
- Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements.
- Provide accurate cost and time of completion estimates for the services recommended, communicate and get proper authorization from customers.
- Check on progress of services to marine vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the cost-estimate, promised time of delivery or recommended services.
- Administer new and used marine vehicle warranty repairs in accordance with manufacturer warranty guidelines.
- Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow up.
- Inspect marine vehicles prior to each customer delivery to ensure services and/or repairs are performed correctly and communicate the results with the customer.
- Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.
- Recommend and sell parts & accessories to customers
- Write parts work orders
- Liaise with technicians to ensure proper work flow
- Provide a complete and accurate written cost estimate for parts
- Keep parts department forms, menus and pricing guides up-to-date

**ARE YOU**:

- **Outgoing **to joyfully greet guests, visitors and callers in-person and over the phone.
- **Software savvy **with strong proficiency using Word, Excel and Outlook, with a proven ability to multi-task.
- **Detail-oriented **to ensure all paperwork and reports are accurately and fully completed.
- **Organized **to ensure that that the dealership is welcoming and tidy.
- A motivated, solid **communicator**, both verbally and in writing.
- Able to manage your own workload, meet deadlines and fulfill the demands of the job at this high-volume dealership.
- Parts experience would be an asset

**WE OFFER**:

- Aggressive, performance driven compensation plans;
- Health benefits;
- Ongoing training and professional development support;
- Safe and healthreer advancement;
- Fun and inclusive cultury work environment;
- Opportunities for career advancement;
- Fun and inclusive culture

Work Location: One location

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