Assistant Manager, Residence Life

2 weeks ago

Kingston, Canada Queen's University Full time

**About Queen's University**

Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.

Come work with us

**Job Summary**

Reporting to the Assistant Director (Residence Life & Services), the Assistant Manager, Residence Life (AMRL) is a live-out position within Residence Life and Services (RL&S) that provides expertise in order to support student life in residence in accordance with the mission and policies of Housing and Ancillary Services (H&A) and Queen's University. The AMRL encourages a sense of belonging, building resilience, and individual academic success in residence students in collaboration with others in the Residences portfolio.

With primary focus on recruiting, hiring, coaching, training, and providing leadership to live-in professional and student staff, the AMRL will work as part of a team to support students in residence, and contribute to ongoing projects and committees. The AMRL will oversee support and day to day operations in buildings across the portfolio, consistently liaising with facilities, front desk, admissions, hospitality and other department and campus partners to ensure coordinated service delivery.

The schedule for this position requires the incumbent to work frequent evenings and weekends.

**KEY RESPONSIBILITIES**:

- Leadership_
- In coordination with other AMRLs, provides direct leadership and oversite of the Residence Life Coordinator team (live-in, unionized staff).
- Works collaboratively with other AMRLs to ensure consistent execution of leadership, service delivery, and follow up.
- Plans, prioritizes and manages the work of employees, providing strategic and tactical advice, guidance and coaching. Identifies the need for staff resources, participates on staffing committees, and makes effective recommendations regarding employee selection.
- Manages performance by establishing performance standards, reviewing and evaluating performance and conducting formal performance reviews on an ongoing basis.
- Assesses staff training and development needs, and ensures that employees receive training required to improve and sustain successful performance.
- Investigates, addresses and resolves employee/labour relations issues, including disciplinary matters. Makes decisions or effective recommendations on matters involving possible discipline, discharge and probationary termination.
- Student Support_
- Provides expert support to students and the community by responding to difficult/escalated issues and situations that arise in residences such as mental health crises, parent concerns, student conduct/behaviour, and issues of harassment/discrimination.
- Identifies, defines, and implements strategies to support, maintain, and actively contribute to an environment that respects diversity and promotes equity and inclusion. Displays commitment to furthering development of self and others in areas of equity, diversity, inclusion, and Indigenization.
- Participates in a rotational week-long on-call system, with the Residence Life Leadership Team to maintain a 24-hour administrative response mechanism.
- Provides and/or facilitates crisis and disaster response often in conjunction with other University and Residence senior staff.
- Operations_
- Coordinates communication and follow up with residence facilities, front desks, admissions, and other H&A partners to facilitate the resolution of escalated student, community, and building issues that could not be solved at the point of contact.
- Conducts building tours and meets regularly with Facilities Supervisors to review building needs and maintenance; advise on safety and security matters; monitor building damages and develop appropriate responses in conjunction with H&A partners.
- Acts as a project lead on student staff hiring, training, and other large-scale initiatives. Coordinate, create, and facilitate hiring processes and training sessions and professional development for student and professional staff under the guidance of the Residence Life & Services Leadership Team.
- Represents the Residence Life Department as required on committees and working groups within H&A and Student Affairs as well as at provincial university housing organizations as needed.
- Undertakes other job-related duties as assigned (e.g. duties during emergency situations).

**REQUIRED QUALIFICATIONS**:

- Undergraduate degree combined with at least 2 years of university/college full-time, professional residence experience.
- Demonstrated experience in recruiting, selecting, supervising and coaching student staff. Professional staff supervision considered an asset.
- Demonstrated experience managing and responding to cri

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