Embedded Student Adviser

4 weeks ago

Mississauga, Canada Sheridan College Full time

Reporting to the Manager, Student Advisement, the Embedded Student Adviser provides developmental and academic advising support for students in designated programs in a Faculty. There is also an indirect accountability to the Associate Dean to which their programs belong, as the Adviser is required to have an in-depth knowledge of the academic requirements for their responsible programs and high level of institutional knowledge (both academic and student experience/support familiarity). The Adviser plays a significant role in the development of students and has the responsibility of understanding the whole person including their needs, skills, attitudes, beliefs, strengths and values and, through the use of this information, the Adviser works with the student to develop meaningful academic goals, improve academic progress through their program, and provides advisement for students who are unclear about their next steps regarding any aspect of their Sheridan experience. The role of the Adviser is complex, requiring the incumbent to exercise a high degree of autonomy, discretion and judgment to evaluate and recommend the best course of action on student matters and interactions. The goal of the Adviser is to support their students’ successful transition to Sheridan and understand the issues that impact student academic, personal and social adjustment to postsecondary education. The Adviser also leads the research, planning, development and delivery of various programs related to transition and student persistence. This includes the ongoing evaluation of program components to measure their impact on students’ academic adjustment to and experience within Sheridan, to inform both Student Advisement and the Faculty/School for future planning.

What You’ll be Doing

Acting as primary point of contact for students regarding questions, concerns or issues related to all aspects of the student experience/lifecycle;
Advising students on all academic (e.g. course selection, academic requirements, group work issues) & non-academic (e.g. struggling to make friends, navigating stress, career uncertainty) matters;
Working collaboratively with students to clarify career, pathways and academic goals as well as develop individual academic plans, including identifying resources and strategies to address barriers that are preventing them from reaching their goals or succeeding academically;
Following-up with students regularly to check on progress, provide on-going support and review any next steps; monitoring students progress to identify issues and reaching out to students who require additional support;
Maintaining accurate and comprehensive information related to assigned program (i.e. requirements, program values, policies, industry standards);
Maintaining case records of all student interactions in CRM (database) to track student journey and mitigate risk;
Leading the research, development and delivery of student success, transition, and retention initiatives for students;
Collaborating with key stakeholders (i.e. First Year Transition team) to ensure comprehensive and holistic programming focusing on the first year experience; intentionally integrating programming for specific student populations (e.g. international students, transfer students, etc.) for a seamless student experience;
Evaluating initiatives based on outcomes and metrics, providing recommendations and direction to the Faculty/School and campus partners to facilitate continuous improvement;
Hiring and supervising student leaders to support initiatives (planning & implementation), providing leadership in the areas of onboarding, mentorship & performance support;
Serving as a resource to Faculty; providing advice and consultation on student cases to senior administrative leaders including the Associate Dean, staff administrators as well as to individual faculty members;
Analyzing CRM data to identify trends and flagging areas of concern for action or intervention; providing options, recommendations and solutions backed by evidence to Manager and Associate Dean(s);
Performing other related duties as assigned.

About You

You have excellent verbal and written communication skills along with effective listening, probing and assessment skills.

You are committed to the principles of empowerment, integration and inclusion and you are a student/client centered individual with a passion for facilitating student success and enhancing the student experience.

You have excellent statistical and analytical skills as well as highly developed program development experience and demonstrated facilitation, presentation, and outreach skills.

4 year degree in Business, Education, Social Science, Psychology, or a related field

5 years of progressive experience in an educational environment, or a combination of educational and social services environments where responsibilities included: Creating and delivering training programs, preparing and presenting to groups for de

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