Room Checker

**Department: Housekeeping, Hilton Garden Inn Ottawa Airport**

**Position: Room Checker**

**Status: Part-Time (unionized)**

**Availability: Weekdays, Weekends and Holidays**

**Report to: Executive Housekeeper, Assistant Executive Housekeeper, Housekeeping Supervisor**

**Qualifications include but are not limited to**:
**Job description Duties & Responsibilities**
- To check guest rooms and designated housekeeping areas achieving standards of cleanliness and presentation as laid down by the brand
- Observe the Room attendant day to day operation
- To establish a good working relationship with Room Attendants in order to ensure positive response
- To ensure the accurate completion of housekeeping forms/reports
- To be knowledgeable about and follow the rules outlined in the Collective Agreement
- To ensure fair delegation of work and safe use of cleaning materials and supplies for Room attendant
- To assist with cleaning room in case of high occupancy
- To assist with Laundry in case of high occupancy
- To liaise with Guest Services and Maintenance regarding “ready rooms”/maintenance work orders in order to achieve guest satisfaction
- To respond to special requests, VIP and MOD rooms
- To adhere to all matters relating to hygiene, health, safety and emergency procedure
- To carry out any reasonable request to the guests
- To provide exceptional customer service with positive addressing of guest concern/complaints
- To work and communicate in a professional and ethical manner with colleagues assisting where necessary
- Give feedback, Houseperson when needed and related the information to the Executive Housekeeper.
- To assist with team member orientation/training within the department
- To maintain standard of punctuality, uniform/ dress code appropriate to position and personal hygiene
- To attend meeting and training as required and to recognize the importance of contributing new ideas and initiative to the overall success of the operation
- To contribute to the security of the building, company asset and guest/co-workers safety with full adherence to security procedures with proper handling of keys.
- Update physical status of room condition by punching the room code in the phone.
- Write maintenance requests for room deficiencies.
- Assist with the closing procedures, Lost and found enquiries and logging in the system, etc.)
- Involves developing and training other housekeeping staff
- Adhere to all matters relating to Code of Conduct, health, safety and emergency procedures
- Other duties assign by the manager

**Bona Hospitality** is an equal opportunity employer and is committed to providing equal employment opportunities to all individuals without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status, disability, or any other characteristic protected by applicable legislation.

We celebrate diversity and are dedicated to creating an inclusive work environment where everyone feels valued, respected, and empowered to contribute to our mission.

**Job Type**: Part-time

**Salary**: $21.25 per hour

**Benefits**:

- On-site parking

**Experience**:

- Cleaning: 1 year (preferred)

**Language**:

- English (preferred)

Ability to Commute:

- Gloucester, ON K1V 1S1 (required)

Work Location: In person

Application deadline: 2024-03-06