Operations Supervisor

4 months ago

Winnipeg, Canada Gate Gourmet Full time

We’re looking for motivated, engaged people to help make everyone’s journeys better.
Essential Duties and Responsibilities:

- Ensures that all Corporate, customer, Federal, State and local policies and procedures are followed.
- Supervises and supports lower management/supervisors on daily operations.
- Responsible for Transportation routing, coordinating flight delivery assignments, and ensuring Kitchen departure times are being met.
- Works with maintenance staff to ensure preventive maintenance of machinery according to schedules, reports maintenance and repair issues in timely manner.
- Conducts inventory of Gate Gourmet products and customer materials to ensure proper usage and minimization of waste.
- In partnership with the Ops Manager and General Manager, prepares and plans against end of the month projections.
- Prepares management reports (ex. attendance, HAACCP and labor) reports as required.
- Effectively interfaces and coordinates between customers and employees.
- Under special circumstances Supervisor may get involved (with labor) to get flights serviced on time.
- Trains and monitors employees on proper work procedures to ensure maximum productivity with minimum labor and food costs
- Responsible for performance evaluation, coaching, counseling and preparing corrective action for employees and liaises appropriately with HR and other support functions.
- Manages work flow balancingthe division of responsibilities amongst employees on each shift
- Manages daily manpower planning including assignment of responsibilities and workstations.
- Determines when and whether to call employees in to cover staffing needs (ex. sick calls, vacation relief, medical leaves, volume changes, etc.)
- In conjunction with department leaders determines number of employees needed by shift
- Responsible for employee retention and monitors employee turnover.

**Education**:

- High School Diploma or GED required.
- Associates degree or degree from a 4 year university or college preferred.

Work Experience:

- Minimum of 2 years supervisory experience working in a high volume, unionized, manufacturing, food production, and restaurant or catering environment or equivalent experience in the related field is preferred.

Job Skills:

- Knowledge of and/or the ability to interpret OSHA and other federal regulations familiar with DOT/Non-DOT requirements
- Basic computer skills with working knowledge of Microsoft Office products required.
- Dynamic, self starter that is highly motivated and dedicated to safety
- Demonstrate can do attitude and absolute Team Player
- Strong desire to succeed and be part of a successful team
- Detail Oriented
- Flexibility & Responsiveness
- Complete follow-through on action items

Communication Skills:

- Expresses oneself clearly and effectively when speaking and writing to individuals and groups; listening attentively and insuring communication is understood by all parties involved.
- Bi-lingual in English and Spanish/Chinese Mandarin/Vietnamese/Hindi or Polish a plus.

Environmental Requirements:

- Regularly stands, bends, lifts, and moves intermittently during shifts of 10+ hours as needed.
- In a normal production kitchen facility there may be physical discomfort due to temperature and noise.
- Must be able to lift, push, pull and move product, equipment, supplies, etc., in excess of twenty-five (25) pounds.

Organization Structure
- Direct Line Manager (Title): Mgr, Ops, Unit
- Dotted Line Manager (Title, if applicable): GM
- Number of Direct Reports: Varies by unit size, up to 20+
- Number of Dotted Line Reports:_ 0_
- Estimated Total Size of Team: Varies

Demonstrated Competencies to be Successful in the Position:

- Thinking - Information search and analysis, problem resolution skills
- Engaging - understanding others, team leadership, developing people
- Inspiring - influencing and building relationships, motivating and inspiring, communicating effectively
- Achieving - delivering business results under pressure, championing performance improvement, customer focus

- If you want to be part of a team that helps make travel and culinary memories, join us

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