Clerk

1 week ago


Barrie, Canada Royal Victoria Regional Health Centre Full time

**Job Description**:
This is a casual position with a minimum of 3 shifts per week, weekends included

**Position Summary**:
The Logistics Dispatch Clerk will be responsible ensure the dissemination of transport requests within the organization in a timely and accurate manner. As well, this position will be responsible to measure the activity and volume of requests and make recommendations to staffing models as appropriate.

Triage and prioritize patient and equipment transport requisitions

Assign critical tasks to Logistics Attendant or Volunteers to ensure smooth workflow and patient and equipment transport in a timely and efficient manner

Other duties as assigned

**Qualifications**:
**Education**:

- High School Graduate

**Experience**:

- One to two years of logistics experience in a health care environment
- One to two years in customer service orientated role
- One to two years using a dispatch system (telephone and online requisition)

**Competencies**:

- Knowledge of call software and technology and its functionality within a healthcare setting
- Basic understanding of Meditech
- Basic knowledge of computers
- Knowledge of Microsoft Office Suite
- Excellent customer service skills
- Demonstrated problem solving skills
- Ability to work under pressure with time constraints
- Accurate, conscientious, and well organized
- Able to prioritize workload with varying deliverables
- Ability to work both within a team and independently
- Strong attention to matters related to safety
- Experience running and maintaining statistical reports
- Ability and experience demonstrated through positive performance appraisals, work history, and attendance records
- Responsible to maintain confidentiality in all matters pertaining to patients and staff

**Responsibilities**:

- Answering a significant volume of calls directly from the patient units
- Coordinating Logistics staff throughout the day including portering needs, inventory management time and breaks.
- Serves as a liaison between staff on units, Logistics Attendants and Logistics Manager.
- Providing a high level of customer service and support to the clinical units
- General administrative duties such as label printing, clearing orders from the system, spreadsheet maintenance


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