Service Desk Consultant
2 months ago
Please refer to the
job aid for instructions on how to apply.
**1 Year Term Position**
Hybrid on-site presence required
Montreal, Canada
POSITION CONTEXT
Primary Responsibilities:
- Provide 1st and 2nd level technical support to end-users (diagnose, investigate, provide a recommendation, resolve the incident and/or fulfill the request) on a wide a variety of IT services.
- Escalate to the appropriate IT service provider team as required.
- Acknowledge, resolve, and respond promptly to customer inquiries.
- Ensure customer satisfaction and provide professional customer support.
- Co-ordinate major incident notifications: When requested, send internal alerts to major incidents. This role serves as a communications liaison to the Major Incident Manager (MIM) during Major Incidents (MI).
- Administer Identity and Access Management processes.
- Troubleshoot and research IT resolutions for simple to complex incidents. within the set timeframe.
- Participate in the creation and updating of end-user and internal knowledge documentation and articles.
- Train and mentor new Service Desk employees.
- Contribute to cross unit special projects.
- Facilitate orientation/demo sessions to end-users.
EDUCATION & EXPERIENCE
Education: DEC III
Experience: Three (3) years’ related experience
OTHER QUALIFYING SKILLS AND/OR ABILITIES
- Required: Advanced proficiency in French both written and spoken
- Desired: Undergraduate Degree
- Ability to make recommendations to users and explain solutions in non-technical terms.
- Ability to facilitate training sessions and write user documentation.
- Strong attention to detail, organizational and planning skills.
- Ability to meet the objectives of the unit in delivering quality and efficient customer service and assistance in a timely manner.
- Initiative and proactive approach to problem solving.
- Excellent analytical skills.
- Ability to identify, isolate, and communicate problems from, and to, all levels of internal service partners.
- Ability to be assertive and control conversations to gather relevant facts.
- Strong interpersonal skills including patience and diplomacy.
- Team player, with demonstrated commitment to service excellence.
- Flexible to work various shifts.
- Flexible to work from multiple locations (Downtown campus, MacDonald campus).
- Knowledge of French and English. McGill University is an English-language university where day to day duties may require English communication both verbally and in writing.
- Minimum Education and Experience:
- DEC III 3 Years Related Experience /
Hourly Salary:
(MUNACA Level H) $32.09 - $39.78
- Hours per Week:
- 33.75 (Full time)
Supervisor:
IT Service Desk Supervisor
Position End Date (If applicable):
2024-04-26
- Deadline to Apply:
._
-
Consultant, Service Desk Analyst
3 weeks ago
Montréal, QC, Canada Genpact Full timeJob Description - Consultant] [Service Desk Analyst, IT Support] (ITO078307) Consultant] [Service Desk Analyst, IT Support] - ITO078307 With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways...
-
Consultant, Service Desk Analyst
3 weeks ago
Montréal, QC, Canada Genpact Full timeJob Description - Consultant [Service Desk Analyst, IT Support] (ITO078208) Consultant [Service Desk Analyst, IT Support] - ITO078208 With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways...
-
Consultant, Service Desk Analyst
3 weeks ago
Montréal, QC, Canada Genpact Full timeJob Description - Consultant] [Service Desk Analyst, IT Support (ITO078308) Consultant] [Service Desk Analyst, IT Support - ITO078308 With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways...
-
Montréal, QC, Canada Genpact Full timeJob Description - Consultant] [Service Desk Analyst, IT Support] (ITO078307) Consultant] [Service Desk Analyst, IT Support] - ITO078307 With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways...
-
Montréal, QC, Canada Genpact Full timeJob Description - Consultant [Service Desk Analyst, IT Support] (ITO078208) Consultant [Service Desk Analyst, IT Support] - ITO078208 With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways...
-
Montréal, QC, Canada Genpact Full timeJob Description - Consultant] [Service Desk Analyst, IT Support (ITO078308) Consultant] [Service Desk Analyst, IT Support - ITO078308 With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways...
-
IT Service Desk Consultant
2 months ago
Montréal, Canada McGill University Full timePlease refer to the job aid for instructions on how to apply. POSITION CONTEXT Primary Responsibilities: - Provide 1st and 2nd level technical support to end-users (diagnose, investigate, provide a recommendation, resolve the incident and/or fulfill the request) on a wide a variety of IT services. - Escalate to the appropriate IT service provider team as...
-
Service Desk Consultant
2 months ago
Montréal, Canada McGill University Full timePlease refer to the job aid for instructions on how to apply. **1 Year Term Position** Hybrid on-site presence required Montreal, Canada POSITION CONTEXT Primary Responsibilities: - Provide 1st and 2nd level technical support to end-users (diagnose, investigate, provide a recommendation, resolve the incident and/or fulfill the request) on a wide a...
-
IT Service Desk Consultant
2 months ago
Montréal, Canada McGill University Full timePlease refer to the job aid for instructions on how to apply. Hybrid on-site presence required Montreal, Canada POSITION CONTEXT Primary Responsibilities: - Provide 1st and 2nd level technical support to end-users (diagnose, investigate, provide a recommendation, resolve the incident and/or fulfill the request) on a wide a variety of IT services. -...
-
Service Desk Consultant
2 months ago
Montréal, Canada McGill University Full timePlease refer to the job aid for instructions on how to apply. **1 Year Term Position** Hybrid on-site presence required Montreal, Canada POSITION CONTEXT Primary Responsibilities: - Provide 1st and 2nd level technical support to end-users (diagnose, investigate, provide a recommendation, resolve the incident and/or fulfill the request) on a wide a...
-
Service Desk Consultant
2 months ago
Montréal, Canada McGill University Full timePlease refer to the job aid for instructions on how to apply. Hybrid on-site presence required Montreal, Canada POSITION CONTEXT Primary Responsibilities: - Provide 1st and 2nd level technical support to end-users (diagnose, investigate, provide a recommendation, resolve the incident and/or fulfill the request) on a wide a variety of IT services. -...
-
Consultant] [service Desk Analyst, IT Support]
3 weeks ago
Montréal, Canada Genpact Full timeWith a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create...
-
Service Desk Consultant
2 months ago
Montréal, Canada McGill University Full time**POSITION CONTEXT** **Primary Responsibilities**: - Provide 1st and 2nd level technical support to end-users (diagnose, investigate, provide a recommendation, resolve the incident and/or fulfill the request) on a wide a variety of IT services. - Escalate to the appropriate IT service provider team as required. - Acknowledge, resolve, and respond promptly...
-
[lead Consultant]
1 day ago
Montréal, Canada Genpact Full timeWith a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create...
-
Service Desk Technician
1 week ago
Montréal, Canada CGI Full timeWould you like to be part of an IT organization offering greater opportunity and challenge? We have a position for you within our Technical Service Desk! Join the CGI Service Desk and get your career on the fast track. As a leading-edge Global IT company, we are seeking talented professionals with all levels of information technology skills and expertise in...
-
Service Desk Technician
1 week ago
Montréal, Canada CGI Full timeWould you like to be part of an IT organization offering greater opportunity and challenge? We have a position for you within our Technical Service Desk! Join the CGI Service Desk and get your career on the fast track. As a leading-edge Global IT company, we are seeking talented professionals with all levels of information technology skills and expertise in...
-
Service Desk with French
2 days ago
Montréal, QC, Canada Tata Consultancy Services Full timeTCS has been recognized as a Global Top Employer by the Top Employers Institute - one of only eight companies worldwide to have achieved this status. Our organizational structure is domain-led and designed to offer businesses a single window into industry-specific solutions. Our agile industry units have embedded capabilities to enable rapid responses that...
-
Service Desk Technician
1 week ago
Montréal, Canada CGI Full timeWould you like to be part of an IT organization offering greater opportunity and challenge? We have a position for you within our Technical Service Desk! Join the CGI Service Desk and get your career on the fast track. As a leading-edge Global IT company, we are seeking talented professionals with all levels of information technology skills and expertise in...
-
Service Desk Analyst
3 weeks ago
Montréal, Canada Genpact Full timeWith a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create...
-
Service Desk
1 month ago
Montréal, Canada Atlantis IT group Full time**Service Desk** **Toronto, ON (hybrid)** **Long Term** **Role and Responsibilities**: Thanks & Regards, Benhur Apptoza Inc. Phone#:647-953-1624