Concierge

4 weeks ago

Markham, Canada Sienna Senior Living Full time

Concierge

In this role, you'll do more than just fill a position; you'll forge enduring connections with the individuals who consider Aspira XXXX their home. This role offers the opportunity to create community and demonstrate care to our residents through your Concierge duties. Every day, you'll have the chance to enhance your skills and deepen your understanding of both your colleagues and the residents you serve. Come be part of a team where knowing each resident by their story, not just their name, is not only achievable, it's expected. Our mission is to foster joy in everyday life We hold a deep conviction that serving Canada’s seniors is a privilege, ensuring they enjoy lives marked by comfort, dignity, and respect.

If this resonates with you, please keep reading

What Sienna Offers:
We are a purpose driven organization. We aspire to cultivate an environment and culture where team members feel valued, heard and empowered to do meaningful work. And we offer a number of programs and benefits that support team members’ financial, personal and professional needs:

- A competitive salary and vacation package
- Health & Dental benefits program
- RRSP with employer match
- Share Ownership and Reward Program (SOAR)
- Employee Share Purchase Plan with company match
- Continuous learning and growth so you have the skillset needed to succeed and take on new challenges
- A welcoming culture that values diversity and differing perspectives, experiences and beliefs

What You’ll Be Doing:
You will be a welcomed member of the Retirement team at XXXXX, working in a fast-paced environment where you will make a meaningful difference in residents’ lives. As a Concierge, you'll cultivate a profound understanding of our residents and their unique lifestyles. Building rapport with residents, their families, and visitors, you'll offer personalized assistance, ensuring everyone feels esteemed and assisted during their time with us. As an individual and part of a wider team, you will be a strong contributor to the culture of the home, where the focus is always on helping residents live fully, every day.

How You’ll Succeed:
1. Establish Meaningful Connections:

- Respond to all resident and visitor enquiries as their first priority in a diplomatic manner, utilizing problem solving and complaint resolution skills and ensures all complaints are forwarded to the General Manager in writing
- Promoting excellent customer service in all personal interactions with visitors, families, residents and team members.
- Greeting all visitors to the building and ensures that their needs are addressed in a pleasant and unhurried fashion and conducts mini tours in accordance with policies and procedures.

2. Provide Clerical Support:

- Completing required records to support cash transactions related to the sale of guest and team member meal vouchers / tickets.
- Providing clerical and computer support to all managers as requested.

Who You Are:

- You are compassionate and dedicated to meaningful work that supports seniors in living life fully
- You are detailed-oriented and have and have strong customer service skills and ability to effectively communicate with residents and staff.
- You are proficient with MS Office, specifically Excel, Word, and Power Point.
- You exercise tact and diplomacy in working with seniors, their families and general visitors

What you need to know:

- You must be legally eligible to work in Canada or have a valid work/study permit
- You must successfully pass a Vulnerable Sector Check
- All applicants must successfully pass the prescribed Criminal Records Check. Applicable to British Columbia applicants.

Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace. In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process.

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