Appointment Coordinator

2 weeks ago

Dartmouth, Canada Steele Chevrolet Full time

We are working hard to evolve and lead with a new customer experience in the automotive industry. Our adoption of personalized, innovative service videos has been instrumental in creating a more transparent and helpful service experience - one where the customer has all the information and is in control. The role of the Appointment Coordinator is to advise the customer of their upcoming service requirement and to schedule appointments accordingly.

As an Appointment Coordinator, you must be passionate about providing exceptional customer service and will deliver high quality, accurate information in a courteous manner.

Duties include but are not limited to:

- Initiate customer interactions (though outbound campaigns) and educate customers on the opportunity to have their automotive service needs taken care of at our partner dealerships.
- Partner with our dealerships to ensure that Customer Satisfaction Index targets are exceeded.
- Stay current on all ongoing tools and campaigns Steele Auto Group or our partner dealerships are running and support them with full commitment.
- Efficiently manage workload to ensure customers are handled productively.
- Accurately document customer details in all appropriate systems and tools so that customers are supported seamlessly throughout their Steele Auto Group Service Experience.
- Appropriately communicate any situation (customer or otherwise) requiring additional support for resolution.

**Requirements**:

- Ability to communicate in multiple stream
- Proficient in Microsoft Office Suite (Outlook, Excel, Word)
- Previous experience in a customer focused role, with an ability to see things from different perspective
- Effective, Two-Way Communication skills
- Organized with ability to prioritize work
- Strong technical skills and highly motivated
- Works well both independently and as part of a team
- Strong multi-taking ability

**Why Steele Auto?**
- Full benefits package including virtual healthcare and mental health/wellness support programs
- Company match RRSP program
- Employee and Family Assistance Program
- Competitive wages
- A safe, professional and dynamic work environment

Steele Auto Group is committed to providing the Best Customer Buying Experience and solidifying ourselves as the “Trusted Destination of Choice for Everything Auto” for employees and customers alike.

Steele Auto Group is an Equal Opportunity Employer, and we commit to a fair, inclusive opportunity to apply. Diversity fuels our desire to be your trusted destination for everything auto. Our commitment to inclusion drives us forward every day.

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