Bilingual Sales and Customer Service Associate

3 months ago

Sherbrooke, Canada belairdirect Full time

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are
- here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

**About the role**

We’re looking for **Bilingual **Sales and customer service Associates** to join our **Travel Insurance Operations** team

This position is available in our **Shrebrooke (Qc)** office.

**Hiring date**:November 15, 2024

**Full-time**: 35 hours a week

**Business hours**: Monday to Friday 8:30am to 9:30pm and Saturday 9:00am to 5:00pm

**Fully paid training**:
**What you’ll do here**:

- Answer phone calls in a fast-paced customer service centre.
- Prepare quotes and sell travel insurance to new clients.
- Serve existing clients by offering insightful and helpful travel insurance advice and answering their questions.
- Process insurance transactions in accordance with underwriting and compliance guidelines to meet quality expectations.
- Use established procedures in a fast-paced computerized environment.
- Obtain and maintain provincial licences.

**What you bring to the table**:

- High school diploma or its Canadian equivalent.
- Bilingualism (English-French) is mandatory - Requires answering calls and providing service to an English and French-speaking clientele on a regular basis
- Excellent organizational and time management skills.
- Exceptional customer service skills.
- Strong oral and written communication skills.
- Ability to work comfortably in a multitasking environment where attention to detail, analytical skills and problem-solving skills are essential.
- Ability to work independently and as part of a team in a dynamic environment.
- Flexibility to work rotating shifts of days, evenings and Saturdays.
- Experience in the travel industry, an asset.
- No work experience in Canada required, but you must have authorization to work in Canada.

LI- Hybrid

**What we offer**

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

- A financial rewards program that recognizes your success
- An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
- An extensive flex pension and benefits package, with access to virtual healthcare
- Flexible work arrangements
- Possibility to purchase up to 5 extra days off per year
- An annual wellness account that promotes an active and healthy lifestyle
- Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
- A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
- Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
- Inspiring leaders and colleagues who will lift you up and help you grow
- A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

**We are an equal opportunity employer**

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

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