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Functional Consultant

1 month ago

Toronto, Canada Epsilon Solutions Full time

**Job Title: Functional Consultant / Business Analyst Dynamics CRM / 365**

**Location: TORONTO, ON**

**Duration : Full Time**
- **10 + years of experience in IT**:

- **6 + years on Dynamics CRM (including Dynamics 365 CE Cloud, which is a must)**:

- **Must have demonstrable experience in Functional Consulting on Dynamics 365 CRM in the role of Functional Consultant / Business Analyst in at least**:

- **3-4 large, end-to-end large MSCRM implementations, that include complex functionality, more than one module of Dynamics 365 CRM**:

- **MS Dynamics Field Service module experience is a must**:

- **(Sales / Service / Marketing / Field Service) multiple integrations and multi-geo rollouts**:

- **Must have thorough knowledge of and experience in implementing at least two modules of Dynamics 365 CRM, viz. Sales / Service / Field Service / Marketing**:

- **Excellent customer facing and documentation skills**:

- Should have demonstrable experience in conducting customer facing requirements workshops, JAD sessions, capture and documentation of User stories, building product backlog, conducting functional fit-gap analysis, authoring BRD / FSD and getting them signed-off by customers
- Must have some experience in modern workloads:

- **Power platform **:specially Power Automate and Power BI, experience in Power Apps in preferred
- **Experience in Azure AI / ML, Azure IOT platform and Virtual Agent is high preferable**:

- **Experience in working in an Agile DevOps is a must.**

**Job Types**: Full-time, Permanent

Pay: $170,000.00-$180,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday