Implementation Specialist

4 days ago


Victoria, Canada Moduurn Full time

**What You Will Do**

We are looking for an amazing colleague who will coordinate all communication with new customers as you manage activities through the life cycle of each project.

You will be responsible for the onboarding of clients onto our online ordering system.
- Liaise with clients, internal teams, and 3rd party stakeholders to define project requirements and objectives.
- Learn our systems to be an expert to customers, both for implementation and for menus.
- Plan, direct, and execute a high volume of service delivery projects concurrently.
- Work proactively to identify and overcome potential challenges to the successful delivery of services.
- Seek out opportunities and encourage change to increase effectiveness and efficiency.
- Maintain documentation related to orders, customers, and processes.

**Why Moduurn**

We’re growing and we’re excited about it. We have our sights set high and as one of the best online ordering apps in Canada, we are pushing the boundaries of what is possible.

**We do this by**:
**_ Being agile:_** technology changes fast, so we keep up the pace. Being adaptable and flexible is how we’re successful

**_ Sparking creativity: _**we’re big on innovative solutions to some of the most challenging problems

**_ Embracing diversity:_** a variety of voices and perspectives is key to finding the best solutions

**_ Having fun:_** we work hard and we play hard. Even while remote, we find ways to enjoy some time together

**_ Getting results: _**our goal is to make a difference for our clients. We’re committed to delivering exceptional results

**What You Bring**

You are the type of person who likes to find creative solutions to business problems, consistently learn new skills, and have the mindset to thrive in a dynamic, fast-moving environment.

You will also bring:

- Post-secondary education or equivalent experience.
- Project Management (PMI) certification is an asset.
- Minimum of 2 years experience in SaaS environment, technology-based role, or project management (or other equivalent work experience).
- Experience in the hospitality, restaurant, and/or technology industry is an asset.
- Strong communication (verbal and written), attention to detail, and organizational skills.
- We use Google Workspace, Confluence, Zendesk, Hubspot - you are a tech-savvy person ready to learn new things

**What We Offer**

A fun environment with flexibility to work where it makes sense.

Competitive compensation package including salary, benefits, a health spending account, and stock options.

Learning and growth opportunities.



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