Security Operations and Communications Centre

2 days ago

Nanaimo, Canada Footprints Full time

**Are you looking to work in the security industry with a dedicated, Vancouver Island owned and operated team? Footprints Security is unique. We only serve Vancouver Island communities (plus Powell River) and pride ourselves on being a family-run business that serves the communities in which we live.**

Footprints Security is seeking an experienced and energetic administrative and operational professional to join our Head Office Team in Nanaimo in the Security Operations and Communications Centre (SOCC) position.

**What We Offer**
- Competitive salary
- Health Spending Account
- A great vacation offering
- Being part of a management team that understands work/life balance

**Required Qualifications and Skills**
- Must be flexible and available for all shifts including night shift, mornings, evenings, weekends and holidays
- Ability to provide after hours on-call support for staff on occasion
- Minimum of 3-5 years experience in dispatching
- Excellent computer skills including proficiency with MS Office suite
- Security knowledge preferred
- Valid BC Driver’s License
- A Criminal Record Check is required

**Other Required Skills and Abilities**
- A team player with a positive attitude and willingness to jump in and assist
- Ability to lead and work in a team environment during high-pressure situations
- Strong analytical, prioritizing and problem-solving skills; ability to mitigate problems and find creative solutions
- Ability to be productive and efficient with limited supervision, working independently in a demanding environment while maintaining a calm disposition
- Excellent customer service skills
- Ability to maintain the confidentiality of all company information, procedures, and investigation
- Ability to work with precision and accuracy while demonstrating attention to detail
- Strong organizational and planning skills in an office environment with fluctuating volumes and demands
- Strong and effective communication skills, both verbally and in writing
- Ability to work well under pressure in a fast-paced, dynamic environment
- Excellent time management skills and ability to multitask while prioritizing work

**General Responsibilities**
- Perform and monitor dispatch duties; excellent phone communication, scheduling employees, taking short-notice service requests, responding to questions, and initiating appropriate responses to requests
- Complete a variety of complex and detail-oriented administrative tasks in support operations
- Prepare, maintain, and distribute various reports both internally and externally
- Maintain accurate and organized electronic file systems and operational equipment inventories
- Complete data entry in a timely and accurate manner
- Follow-up with and act as a liaison with various individuals, both internally and externally, at all levels of the organization with the highest level of customer service

**What Footprints Offers**
- Competitive compensation commensurate with education and experience
- Comprehensive benefits package
- Ongoing training and career development
- We offer advancement opportunities through our promote-from-within policies, salaries commensurate with experience
- A fun and engaging work environment
- An ever-evolving industry

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