Facility Monitor, Festival Place

2 weeks ago


Sherwood Park, Canada Strathcona County Full time

**_This posting is for one hourly position _**

Do you enjoy working with the public and providing high quality customer service? We are seeking a Facility Monitor to join Strathcona County at Festival Place.

The Facility Monitors primary role is to deliver an excellent customer experience in a pleasant, positive and professional manner while ensuring a safe environment.

**Responsibilities**:

- Engage with patrons of all ages throughout our facility by asking questions, actively listening and providing options that will assist them to have an enjoyable experience
- Provide excellent customer service to ensure smooth transitions of audience, schedules, building activities, and program changes
- Liaison between the staff, volunteers, technicians, artists, and catering staff
- Ensure spaces are safe, clean and ready for use by patrons
- Prepare facility rooms and perform pre and post-show walk through
- Help prepare and train volunteers for ticket scanning,, play bill distribution, and assisting patrons to their seats.
- Provide first aid to patrons and assist in emergency situations
- Follow safe work practices such as Theatre fire regulations and emergency protocols
- Take a genuine interest in upholding the values of Strathcona County and providing exceptional industry leading service

**Skills and Abilities**
- A team player and self-starter; ability to perform tasks as assigned but also recognize opportunities to contribute to the team’s overall success
- Ability to interact positively with patrons, co-workers, volunteers, technicians, and supervisors using strong listening and communication skills
- Ability to visually monitor a large area with several patrons

**Qualifications**
- Minimum completion of Grade 10, High School Diploma preferred
- One year working with the public in a public service setting is strongly desired

**Conditions of Employment**
- Submission of a satisfactory Criminal Record and Vulnerable Sector Check
- Current Standard First Aid and CPR- Level C certification is required within one month of starting
- Good physical condition to perform active supervision and some manual labour

This competition may be used to fill future vacancies for similar positions within the next 6 months.



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