Store Manager
5 days ago
**Join Our Team as Store Manager at Market Wines - Calgary’s Premier Wine Destination**
At **Market Wines**, we’re not just a wine store — we’re a community hub where personalized service and a passion for quality wines meet. Based in Calgary, we specialize in curating an exceptional selection of wines sourced from small, family-run wineries that prioritize organic practices and sustainability. We are seeking a dynamic and customer-focused **Store Manager** who shares our commitment to excellence and who aligns with our values within the wine industry.
Key Responsibilities:
- **Customer Service Excellence**: Lead by example, ensuring every customer enjoys a personalized and attentive experience. Share your expertise on wine pairings and guide them in selecting the perfect bottle for any occasion.
- **Team Leadership**: Inspire, motivate, and manage a team of knowledgeable staff to deliver exceptional service. Cultivate a positive, collaborative work environment where everyone feels valued.
- **Store Operations**: Oversee the daily operations of the store, including inventory management, ordering, merchandising, and maintaining a clean, organized, and welcoming environment for our customers.
- **Product Knowledge**: Stay up-to-date with the latest trends in the wine industry, especially those related to our exclusive, sustainable producers. Share this knowledge with staff and customers to enhance their experience.
- **Events and Promotions**: Plan and execute in-store events that engage our community, promote the wineries we work with, and strengthen our brand’s presence in Calgary.
What We’re Looking For:
- **Wine Passion**: A genuine love for wine, whether you're a seasoned expert or just beginning your wine journey. Curiosity and a desire to learn are key.
- **Customer-Centric Approach**: A strong dedication to providing memorable experiences and building lasting relationships with our customers.
- **Leadership Skills**: The ability to inspire, guide, and support your team, creating an environment of trust and collaboration.
- **Organizational Skills**: Exceptional attention to detail, time management, and the ability to balance multiple priorities in a fast-paced retail environment.
- **Experience**:
- At least **3 years of experience** as a Manager, leading a team of **5 or more** people, and driving operational success.
- A background in the **hospitality**, **wine**, or **spirits** industry, with hands-on experience in delivering exceptional customer service and achieving sales goals.
- A **strong grasp of P&L management**, with the ability to showcase your track record of financial success in previous roles.
- A **proven ability to develop and lead high-performing teams**, fostering a culture of growth, collaboration, and success.
- **Wine Certification** _(Optional but a Plus)_: Formal wine knowledge or certifications like WSET or CMS are an asset, helping you quickly get up to speed and serve customers with expertise.
Why Market Wines?
- **A Customer-First Culture**: We believe that exceptional service is the foundation of everything we do. At Market Wines, our customers aren’t just shoppers — they’re our wine family.
- **Focus on Sustainability**: We take pride in sourcing wines from small, family-run wineries that emphasize organic farming and sustainable practices.
- **Dynamic & Collaborative Environment**: At Market Wines, your ideas matter. You’ll join a vibrant, passionate team where innovation and creativity are always encouraged.
- **Commitment to Excellence**: From our carefully curated wine selection to our top-tier customer service, we set the standard for quality in everything we do.
- **Competitive Compensation**: Here’s the best part — we don’t just talk about being the best, we **pay like it** At Market Wines, we offer some of the **most competitive compensation** in Calgary. Our managers are compensated better than any other wine store in the city because we know how valuable your expertise, leadership, and passion are. With a salary range of **$55,000 to $85,000** based on experience, plus additional benefits, we make sure you’re well taken care of. We want you to feel motivated, rewarded, and excited to be part of a company that truly values its team.
**Job Types**: Full-time, Permanent
Pay: $55,000.00-$85,000.00 per year
Work Location: In person
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