Team Lead, Customer Service

3 weeks ago

Regina, Canada Group Medical Services Full time

Are you a champion for exceptional customer service? Do you have a reputation for delivering experiences that create customers for life? Do you have exciting ideas for increasing and retaining great customers? If you answered yes to any of these questions, we'd love to meet you

At GMS Health and Travel Insurance, we've been helping Canadians feel protected and live well for more than 70 years. We care about our customers, our community and each other, giving back with our time and talents, not to mention our support for vital health programs in cardiac care and trauma services. We've also been named one of Saskatchewan's Top Employers for nine years.

Think you'd like to be part of a team that truly takes care of our customers, our communities and each other? All in all, we're a pretty awesome bunch to work with

**Here's the role**

As the Team Lead, Customer Service your focus will be driving the day to day performance of your team ensuring high quality customer service interactions that are fair, simple and easy. This role is responsible for effectively developing the team through staff training, workforce planning and overall employee management to drive team performance and quality to achieve key metrics.

Do you:

- Thrive on building talent and capabilities throughout a team?
- Enjoy investigating and resolving customer escalations?
- Enjoy being stretched to achieve goals, results, and objectives?
- Proactively look for ways to enhance operational process.

If you answered yes to any of the above, this might be your dream opportunity.

**Set yourself apart**

Here's the nuts and bolts of what we're looking for. Use these as a guide for how you can truly differentiate yourself from the competition.
- **Leadership**: Can you build engagement and enable others to meet and exceed their goals?
- ** Planning & Organization**: Do you have a strong ability to work under pressure and meet deadlines by organizing and prioritizing your own work?
- ** Results Orientation**:Do you consistently meet quality standards and targets?

**Your must haves**
- Minimum 3 years' experience in a supervisory role.
- Minimum 5 years' experience in financial services or call center.
- Completion of secondary education is preferred or equivalent combination of education and work experience.

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