On Site

3 days ago

Ottawa, Canada Kaycan Ltd Full time

**You are known for your excellent customer service?**
**Be the Champion for our customers**

We have a simple goal: to offer the best customer experience to all our customers. We are a company rich in history and proud to be Canadian owned and operated. We are currently looking for a **Customer Service Representative **that is focused on providing the best customer experience for our facility in North York,ON.

**Schedule**: Monday to Friday - Day shift
**Job status**: 9 months Contract - Full time - _**In office**_

**We offer**:

- Competitive Salary
- Complete training
- Opportunities for growth and development
- Stability

**Responsibilities**:

- Offer a WOW customer service experience
- Respond to customer inquiries through busy walk-in traffic and via phone
- Verify pricing and availability of product
- Supply and inform clients of pricing, credit terms as well as entering orders in system
- Investigate and troubleshoot customer service issues
- Process special materials orders in accordance with standard procedures
- Maintain customer data and update changes to existing accounts in the corporate database
- Address client inquiries regarding status of orders, payment, refunds, etc
- Forward customer leads to appropriate sales personnel

**Requirements**:

- Strong team player with excellent customer service skills and able to build and maintain lasting relationships with customers
- Fully bilingual - French / English
- 3-5 years’ experience in a similar role dealing with customer in-person
- Exceptional verbal and written communication skills
- Strong problem identification and resolution skills
- Computer literate : knowledge of MS Windows and Office a must
- Excellent organizational skills
- Enjoys working in a fast-paced environment
- #p3_

**Job Types**: Full-time, Fixed term contract

**Benefits**:

- Employee assistance program
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- OTTAWA, ON: reliably commute or plan to relocate before starting work (preferred)

**Language**:

- French (preferred)

Work Location: One location

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