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F&b Supervisor

4 months ago

Peterborough, Canada Westmont Hospitality Group Full time

**Job Summary**

The Outlet Supervisor assists in managing the Food & Beverage overall operation, maintaining quality standards, ensuring guest satisfaction, on boarding new employees, providing orientation to new hires, and by providing performance appraisals when required.

**Major Duties and Responsibilities**
- Oversees the daily operation of the F&B Outlets as delegated by the Director of Operations.
- Interviews and recruits new employees based on Staffing Guidelines.
- On boards new employees by obtaining all pertinent documentation, and sharing it with the HR time.
- Understands the general operations of each outlet and their relationships to one another. Provides coverage and assistance when needed.
- Participates in monthly inventories. Initiates programs to reduce breakage, loss in china, glass, and silverware.
- Promotes programs to increase sales through employee incentive plans and programs to increase customer satisfaction.
- Responsible for assisting in the Director of Operations as well as overseeing all Outlets to ensure its smooth and controlled operation.
- Ensures Outlet Attendants adhere to all standards as outlined by Brand.
- Knowledge of daily events and functions, group arrival and departures and in house groups.
- Assists in the development of business plans and/or new programs designed to achieve guest satisfaction and financial goals.
- Assists in ensuring proper on boarding training is provided, by reviewing outlines, ensuring training goals are meet, and following up with department heads on training needs.
- Resolves employee or guest issues in a positive manner and follows up to ensure satisfaction.
- Makes recommendations and gives information to guests and employees. Provides them with accurate directions.
- Provides on boarding orientation to all new hires.
- Able to instruct, direct and take control in emergency situations.
- Provides a professional image at all times through appearance and dress.
- Follows company policies and procedures and is able to effectively communicate them.
- Ensures hotel is in compliance with all federal, provincial and local laws, including Health and Safety, ESA and Human Rights.

**Minimum Qualifications and Skills**
- Excellent communication skills in English.
- Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
- Experience as a Food & Beverage professional.
- SMART Serve Certification required
- Excellent organizational and communication skills.
- A “hands-on individual” able to adapt to different situations which may arise.
- Ability to deal with all levels of management in a professional manner.

**Mental Effort**
- Ability to take direction from different management staff
- Requires focus with consistent interruption
- Ability to deal with guests in a courteous and pleasant manner

**Physical Effort**
- Some heavy lifting required

**Working Conditions**
- Standing for long periods
- Working with hazardous materials

**Type of Supervision Required**

Reports to the hotel Director of Operations. Works under general instructions to prioritize and complete assigned tasks.