Retail - Store Manager
6 months ago
Retail Store Manager
Prince Albert
**At Jump.ca, our purpose is simple**: to create amazing experiences for our customers, communities, and our employees. We strive to hire the best people in Saskatchewan to help our province stay connected.
As SaskTel’s largest authorized dealer with 19 retail locations, we offer wireless, internet, TV, home/commercial security, and repair services to customers across the province. Founded locally over 20 years ago, we are recognized for our outstanding service, innovative products, and employee well-being.
The Retail Store Manager position is a multi-faceted position encompassing a range of customer service, sales, employee management, product management, and store operational requirements. As a manager, you will be committed to fulfilling Jump.ca’s purpose of creating amazing experiences for our customers, our employees, and our communities.
A successful manager must have a high energy level that is demonstrated on the sales floor while providing direction and leadership for others. You must have the ability to motivate and coach others to a higher level of success and accountability. You must have a high sense of urgency, be able to set priorities, meet deadlines, and remain calm in stressful situations. You must be dedicated to creating amazing customer experiences through the execution of policies and processes. Customer service must always be top of mind. Previous retail management experience is an asset.
**Responsibilities include, but are not limited to**:
- Maintain a high level of customer service
- Manage and motivate a team to increase sales and efficiency
- Recruitment, hiring, and scheduling
- Maximize employee performance with training and coaching
- Inventory management and maintenance
- Implement company policies and procedures
- Respond to customer complaints and concerns
- Fulfill operational requirements such as checklists, receiving and transferring, etc
- Must be ASP Certified
- Strong customer outreach track record and skillset
- Willingness to work evenings and weekends
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