Family Services

2 weeks ago

Medicine Hat, Canada Ronald McDonald House Charities Alberta Full time

**Family Services & Programs Coordinator**

**Part-Time, 25-30 Hours per Week**

Ronald McDonald House Charities® Alberta (RMHCA) is passionate about providing a home away from home for families with seriously ill or injured children who must travel for medical care.

We know that a family with a sick child is a sick family. Our Ronald McDonald Houses provide a warm, compassionate and comfortable environment where families can share experiences, receive respite and distraction, eat a warm homemade meal and rest, all while caring for their child at the hospital next door.

RMHCA is part of a global network of Houses, Family Rooms, Care Mobiles and Comfort Carts prioritizing family-centered care through delivery of our unique core programs. RMHCA operates four Houses offering 87 private family suites, and three Comfort Carts that deliver bedside services in hospital.

We’re currently engaged in a multi-year, $80M capital campaign to reduce the service gap by tripling our capacity in Calgary and Edmonton. Construction on an expanded facility in Calgary is currently underway and scheduled for completion in 2025.

**Your Role**

You are responsible for working with RMHC Alberta families to ensure they have accommodations, general office administration, room check ins/check outs, and overall cleanliness and safety of the House as required on a day-to-day basis. You also support in planning and execution of a variety of House programs and provides guidance and support to House volunteers.

This is a part time position based out of the Medicine Hat Ronald McDonald House, working 25-30 hours per week. The typical schedule will be Monday to Friday 12:00pm - 5:00pm.

**Your Key Responsibilities**

Family Services
- Process room referrals, manage wait list, perform family check-ins and check-outs, room inspections, room payments, liaise with hospital staff (social workers, nurses, doctors etc.) or other referring partners, and with third party payment agencies.
- Contact waitlisted families for next day to inform them of room availability.
- Sign in and engage with day use families, providing support if needed.
- Respond to family queries and concerns.
- Identify, respond to, report and record emergency risk situations in the manner communicated in training and in the emergency procedures manual.
- Ensure adherence to House policies by registered guests and/or their approved visitors.
- Accept and receive monetary and gift-in-kind donations..

Program Support
- Use volunteer resources to support the unique needs of our families, develop and provide a broad range of activities that provide relaxation and fun.
- Promote and build upon a sense of community for families, within the House and broader community by developing a positive, compassionate, supportive and engaging environment.
- Work with the provincial Program Coordinator team to creatively provide and prepare special occasions around holidays within a multi-cultural community atmosphere.
- Provide orientation, stewardship and day of assistance to volunteers.
- Work with the General Manager to budget for any annual grants or donations that are directly set for programming.

Volunteer Support
- Assign tasks to volunteers as necessary, ensuring their time is utilized in efficient and effective manner.
- Update volunteers on new procedures and programs/services.
- Liaise with the General Manager with respect to volunteer performance or any concerns.

House Management
- Ensure proper cleanliness of the House inside and out.
- Liaise with the General Manager regarding required tasks on a as needed basis to support the families.
- Advise General Manager of any area requiring repair work and maintenance projects of infrastructure, including House appliances, furnace, water, heat, etc.
- Always ensure the safety and security of the house.

**Required Qualifications**
- High School Diploma.
- 2+ years’ experience working with families and children.
- Strong interpersonal skills, capable of working with people with varied backgrounds.
- Ability to work in a fast-paced environment.
- Organized and motivated.
- Must provide a clear criminal record check including a vulnerable persons check.

**What we Offer**
- Competitive wage.
- Employee Assistance Program.
- Social events.
- Opportunity to participate in various committees.
- A culture built on our values of passionate, excellence, entrepreneurial, relentless, people-first.

RMHCA is proud to be recognized as a 2022 Canadian Nonprofit Employer of Choice. We employ 87 people and hundreds of volunteers.

Diversity, equity, inclusion, and cultural safety are guiding principles at RMHC Alberta. We recognize the ongoing need to ensure DEI is reflected in our day-to-day activities; to champion continuous learning for staff, volunteers and the board; to create policies and practices that support DEI; and to find ways to measure our progress and continually improve. If you require accommodation, please advise us during the r

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