IT Systems Analyst

1 week ago


Remote, Canada Canadian Nuclear Laboratories Full time

**INTRO**
The Senior Systems Analyst will have a the proven ability that will perform work such as Software Development, IT Testing, Data Migration, Development in ServiceNow, Training, and User Acceptance Testing.

**DUTIES**
- Conducting project risk identification and mitigation action planning with the project manager at the project level;
- Estimating the development components required for the entire solution;
- Liaising with the business partner’s Technical Lead;
- Leading internal and external technical consultants on data conversion, system interfaces, data cleansing, data archiving, and environment builds for package solutions.
- Ensure client’s internal business requirements and expected benefits are well defined and measurable;
- Engage the business partner and internal IT to develop detailed system requirements;
- Research and analyze potential solutions conforming to CNL’s Enterprise Architecture;
- Determine and analyze the feasibility of potential solutions;
- Analyze business processes; and
- Determine gaps between a potential solution and business processes, and foresee the resulting impact.

**QUALIFICATIONS**
Education
- Graduation from a recognized educational institution in computer science OR graduation from an equivalent formal educational program and relevant IT experience
- ServiceNow Application Developer or implementation specialist certification

Experience
- 5 to 7 years’ experience in a systems analyst role;
- Experience in acting as a liaison between an IT development group and business units for the implementation of new systems or enhancements to existing systems;
- Experience in undertaking business process analysis;
- Experience creating/maintaining interfaces for ServiceNow using Mid Tier servers.
- Experience with building robust reports in Service Now using performance analytics, dashboards and reports.
- Experience working on Service Now governance and participation in a service management office to establish best practices, policies and procedures as it pertains to operating a service now environment.
- Experience developing business solutions in the ServiceNow Platform.
- Experience with configuring and operating IT Service Management, IT Operations Management, HR Service Delivery, and other Service Now Platform modules
- Experience in configuring commercial software to meet identified requirements.
- Experience developing solutions with Microsoft Dynamics, Microsoft Power Apps, VB.Net, C#, SQL Server & Oracle Databases.

Abilities and Skills
- Familiar with delivering solutions in the cloud with Microsoft Azure

Job/Industry Specific Knowledge
- Business Requirements (Non-functional requirements, Business Objective Agreements, System specifications)
- Design documents (data models, technical specifications);
- Technical documents (Backup requirements documents, Deployment plans, Back-out plans, Test plans, Test specification documents, System test results)
- Business Reports making effective use of available data formed into interactive dashboards and KPI’s to aid in rapid decision making.

Location of Work
- Remote (Category A - fully remote, no need to be onsite)
- This role is based out of CNL’s Chalk River site, however the primary work location will be remote. Although this role is considered to be fully remote, presence at the Chalk River site may be needed on occasion and will be determined by the manager, based on internal client and project needs. CNL may require travel from time to time, as necessary.

CNL is committed to providing an atmosphere free from barriers that promote equity, diversity and inclusion in achieving our mission. CNL welcomes and celebrates employees, stakeholders and partners of all racial, cultural, and ethnic identities.

CNL also supports a workplace environment and a corporate culture built on our Core Values: Respect, Teamwork, Accountability, Safety, Integrity and Excellence, which encourage equitable employment practices and career prospects inclusive of accommodations for all employees.

CNL is committed to being an equal-opportunity employer. If you require accommodation measures during any phase of the hiring process, please inform the Talent Acquisition Specialist with whom you are in contact. All information received in relation to accommodation requests will be kept confidential.

The Chalk River Laboratories site is located on the unceded and unsurrendered territory of the Algonquin Anishinaabe people. As an organization, CNL recognizes and appreciates their historic connection to this place. CNL also recognizes the contributions that First Nations, Métis, Inuit and other Indigenous Peoples have made, both in shaping and strengthening this community in particular, and this province and country as a whole.


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